Groups, Meetings and Events Sales Coordinator

4 months ago


Conwy, United Kingdom Hilton Garden Inn Snowdonia Full time

We are looking for a **Groups, Meetings and Events Sales Co-ordinator** who share our passion for Hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

As the **Groups, Meetings and Events Sales Co-ordinator** your focus will be primarily on our Meetings, Events and Groups business, dealing with a wide variety of clients from handling enquiries, finalising details of their events through to billing and accurate record keeping.

**Main Duties and Responsibilities**
- Serve as the main contact for all events at the hotel
- Convert enquiries into contracted business to include offsite weddings, hen & stag parties and any group reservations
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Optimise customer spend through promotional awareness and suggestive selling techniques - prioritise activity / interactions as appropriate
- Communicate clearly between customer and fellow departments
- Production of in-depth and informative function sheets
- Be proactive in ensuring through the “meet and greet” process all guests are welcomed in a timely and appropriate manner. Complete de-brief interviews to monitor the event experience
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport. Strive to meet new requests
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
- Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements
- Complete tours of the venue with the view to sell and contract functions
- Attend fayres and exhibitions off-site with materials to sell the venue
- Assist in the completion of brochures, packages and costings
- Assist with the menus for functions
- Keep trackers of all revenue coming in for weddings in particular
- Proceed to get all items required for functions ordered to the venue such as red carpet / cake stands etc
- Introduce local wedding suppliers to the venue
- Arrange a pre-opening wedding photoshoot for marketing materials
- Arrange in-house wedding fayres / open days
- Assisting with wedding websites to keep the pages up to date and full of information

**What are we looking for?**
- Previous hospitality and customer service experience preferably within a Conference & Events Sales Administration/Coordinator role/similar
- Excellent organisational skills
- The ability to work well under pressure and often to tight deadlines
- Excellent communication skills both oral and written
- The ability to use initiative working on own and as part of the team

**‘What’s in it for me?’ I hear you ask**
- Service Charge paid monthly
- Hilton Honors Team Member rates worldwide
- Health Assured Employee Assistance Programme
- Discount including ‘Spa Experience’ entry in off-peak hour
- Staff lunch

**Additional Information**

INDEXECINDUS



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