Reservationist

We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa.

We are now looking for a **Hotel Reservationist** who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

To maximise customer, spend whilst delivering exceptional customer experiences. Focusing on the coordination of reservations in the hotel and maximising customer spend across the whole site.

**Main Duties and Responsibilities**
- Serve as the main contact for room reservations at the hotel
- Convert enquiries into contracted business to include offsite weddings, hen & stag parties and any group reservations
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Optimise customer spend through promotional awareness and suggestive selling techniques - prioritise activity / interactions as appropriate
- Communicate clearly between customer and fellow departments / Conference & Events Operations
- Production of in-depth and informative function sheets
- Be proactive in ensuring through the “meet and greet” process all guests are welcomed in a timely and appropriate manner. Complete de-brief interviews to monitor the event experience
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport. Strive to meet new requests
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
- Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements

**Key Skills / Experience Requirements**

Team Work - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

Living the Values - The ability to inspire day to day demonstration of the Hilton and Adventure Parc Snowdonia’s values. The willingness to walk the talk and positively project the face of the business as a whole.

Dependability - The ability to do what is required to meet commitments and to deliver as needed.

Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

Productivity - The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

**Preferred Qualifications**
- Excellent oral and written communication skills
- Proficient in Microsoft Word and Excel
- Experience working as part of a team where “people” skills were important
- Working in a sale’s driven environment
- Experience of Hotel Reservations
- Ability to use the Microsoft suite of systems
- Experience with Delphi, full training will be given

**‘What’s in it for me?’ I hear you ask**
- Hilton Honors Team Member rates worldwide
- Service charge paid regularly
- Health Assured Employee Assistance Programme
- Full or Part time role
- Refer a Friend Scheme
- 25% off ‘Spa Experience’ entry in off-peak hours

INDHOTEL