Receptionist/reservationist

We have a fantastic new opportunity for a **Receptionist/Reservationist** to join our motivated team for The Quay Hotel & Spa, Deganwy**.** Reporting to the House Manager, you will provide a friendly and efficient service to the hotel guests.

**Your Responsibilities**
- Check-in and check-out guests ensuring all requirements are met throughout their stay and all our residents receive a first-class customer service
- Be a point of contact for our guests and answer any queries and requests, face to face or on the phone
- Manage your shift efficiently, which will involve cash handling and reconciling payments
- Make lunch and dinner reservations
- Adopt a sales attitude at all times, passing on all sales leads for follow up in order to maximise room sales, additional extras, facilities and revenue
- Upsell as frequently as possible to ascertain special occasions and to add as many comments as possible to reservation retails;
- Maintenance of Guest History with all relevant data;
- To update the relevant managers of VIP reservations on a weekly
- Look after group bookings
- Be able to assist other departments where necessary
- To liaise with the Duty Manager to resolve any issues that may arise on your shift

**Your Profile**
- Fluent in English in both speaking and writing
- Competent with Word, Excel and Outlook
- Ability to be calm and to deal with customer requests
- Have a positive attitude and demonstrate excellent customer care & communication skills.
- Works well within a team but self-disciplined enough to manage your own workload
- Flexible to work shifts, during week days and weekends.
- You should be passionate about hospitality and be customer focused

**Salary**: £12.00 per hour

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person