IT Help Desk

2 weeks ago


London, United Kingdom Trowbex LTD Full time

Overview:
**Responsibilities**:

- Troubleshoot and resolve hardware and software issues for end-users
- Provide technical assistance for network connectivity problems, including VPN and wireless connections
- Install, configure, and maintain computer systems and peripherals
- Collaborate with other IT team members to escalate and resolve complex issues
- Document all support activities and resolutions in the ticketing system
- Assist with user account management in Active Directory
- Conduct software installations and updates using SCCM or similar tools

**Experience**:

- Previous experience in a help desk or technical support role
- Strong knowledge of Windows operating systems (Windows 7/10)
- Familiarity with Mac OS X
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with ServiceNow or similar ticketing system
- Basic understanding of computer hardware components
- Working knowledge of Active Directory for user account management
- Familiarity with remote desktop tools (Remote Desktop Protocol, TeamViewer)We offer competitive compensation and benefits packages. Join our team and contribute to providing excellent IT support to our organization.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by the supervisor.

**Job Type**: Temporary contract
Contract length: 3 months

Pay: £179.41 per day

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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