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Service Desk Manager

5 months ago

City of London, United Kingdom Understanding Recruitment Full time

**Service Desk Manager**

A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being ableto lead a team of Service Desk professionals. This is a great chance for someone to work for a leading charity that have a brilliant working environment whilst still getting the chance to learn new skills and develop your career.
The Service Desk Manager you will be responsible for all SLA's and OLA's while also ensuring that the Service Desk team are working at their most effective. The Service Desk Manager will be working closely with a wide variety of IT teams to ensure the continueddevelopment of the IT services. Working for a leading charity as the Service Desk Manager you will be working closely with a number of senior stakeholders and be crucial in the development of the charities IT environment. Please note that this position ishybrid with 2 days a week in the office.
**Skills required for the Service Desk Manager are**:

- Excellent knowledge of ITIL
- An understanding and experience of working within an Agile environment
- Great communication skills
**Service Desk Manager / IT Support Manager / ITIL / Agile**
This is a great chance for a Service Desk Manager to work for a leading charity and really help them to progress the IT environment further.
**Salary**: £40,000 - £42,000 + Excellent benefits
**Location**: Aldgate, Central London

**Understanding Recruitment is acting as an employment agency for this vacancy