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Help Desk Operations Manager
2 months ago
Help Desk Manager
Our client, a dynamic and well-established retail maintenance organization, is seeking an experienced Help Desk Manager on a 12-month contract to cover a maternity leave. This is an excellent opportunity to bring your skills to an exciting and supportive work environment.
Key Responsibilities:
- Assisting with projects and initiatives to improve help desk operations
- Answering and resolving customer inquiries and issues in a timely and professional manner
- Raising invoices and managing client-specific systems
- Coordinating out-of-hours call-outs and ensuring prompt response to customer needs
- Creating and sending invoicing spreadsheets and cross-checking in-house systems to client systems
- Requesting order numbers and organizing jobs to ensure efficient workflow
- Raising permits and assisting the help desk with technical issues
- Attending client meetings and providing excellent customer service
- Assisting with quotes and estimates, and conducting site visits as needed
Requirements:
- Proficient in Microsoft packages, particularly Word and Excel
- Experience within help desk management and the facilities maintenance industry is highly desirable
- Excellent command of written and spoken English
- Strong interpersonal skills with the ability to work well within a team
- Confident and organized, with attention to detail
- Good customer service skills and a presentable and communicative approach
- Self-driven and motivated to succeed
About the Role:
As a Help Desk Manager, you will play a vital role in ensuring efficient operations and maintaining strong client relationships. Your enthusiasm and ability to work independently will contribute to the success of the team.