Help Desk Specialist
3 weeks ago
Our client, a leading MSP, is seeking a skilled Apple Mac Support Specialist to join their team in London. As a 2nd Line Support Specialist, you will be responsible for efficiently managing and prioritizing support tickets, ensuring resolutions align with SLA targets.
Key Responsibilities:
- Troubleshoot and resolve Apple Mac issues
- Adhere to service processes and emphasize quality and first-time resolution
- Provide on-site support and manage support tickets
- Collaborate with the team to achieve SLA targets
Requirements:
- At least 4 years of experience in a Mac help desk environment
- 2 years of experience in a 2nd Line Support role
- Solid experience with JAMF, JumpCloud, and Addigy
- Windows desktop and server experience
- Familiarity with MS365, AWS, DHCP, and DNS
About the Role:
This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional support services. If you are a motivated and experienced Apple Mac Support Specialist, we encourage you to apply.
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