Help Desk Specialist

3 weeks ago


City of London Greater London, United Kingdom Apache Associates Full time £46,000
Apple Mac Support Specialist (2nd Line) - Apache Associates

Our client, a leading MSP, is seeking a skilled Apple Mac Support Specialist to join their team in London. As a 2nd Line Support Specialist, you will be responsible for efficiently managing and prioritizing support tickets, ensuring resolutions align with SLA targets.

Key Responsibilities:

  • Troubleshoot and resolve Apple Mac issues
  • Adhere to service processes and emphasize quality and first-time resolution
  • Provide on-site support and manage support tickets
  • Collaborate with the team to achieve SLA targets

Requirements:

  • At least 4 years of experience in a Mac help desk environment
  • 2 years of experience in a 2nd Line Support role
  • Solid experience with JAMF, JumpCloud, and Addigy
  • Windows desktop and server experience
  • Familiarity with MS365, AWS, DHCP, and DNS

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional support services. If you are a motivated and experienced Apple Mac Support Specialist, we encourage you to apply.


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