Help Desk Analyst

1 month ago


City of London Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

Our client, a global thought leader in robotics technology, is currently hiring for a Hardware Technical Support Specialist join their team in London.
Respond to inbound enquiries and troubleshoot technical issues raised via email, telephone and live chat, referring hardware repairs to the outsourced service partner
Working closely with field technical engineers
Minimum of 2 years customer service or technical support experience ideally with high-tech products
Excellent telephone manner as well as written communication skills
Knowledge of Help Desk software such as Zendesk, Hubspot Service Desk or Freshdesk
German or French language skills would be an advantage but is not a requirement
This is a full time, permanent employed position, which is based in their office in Kings Cross, London.
Our client offers an excellent remuneration package and excellent career progression prospects.
Please apply online to be considered.
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