Help Desk Manager

2 weeks ago


London, United Kingdom HAMILTON ROWE RECRUITMENT SERVICES LTD Full time

Help Desk Manager
Central London - Mon - Fri 8am - 5pm
Permanent - GBP50,000 - GBP55,000

Our client, who is a leading building maintenance provider, is looking to add a Help desk & Performance Manager to their team on a permanent basis. The ideal candidate will have experience working with P&L and Debt Management.

Key Responsibilities

Help desk manager: Responsible for the management of the help desk function, to include but not limited to;

  • Line management of all help desk employees
  • Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing
  • Managing the Planned Maintenance scheduling and distribution to site teams.
  • Logging closure with correct documentation and compliance.
  • Daily, Weekly and Monthly reporting of help desk stats
  • Improvement plans against poor performing areas.
  • Working directly with operational teams to drive continuous improvement
  • Reviewing trends in data to understand quicker response times
  • Building process, procedure and governance planning
  • Ensuring adherence to account KPI s and SLA metric
  • Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business
  • Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR s, QBR s, ABR s, KPI s and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive

Key Requirements

  • Experience with P&L Management and Debt Management
  • Doing Purchasing & Invoicing
  • Managing/Leading a team
  • Knowledge of Microsoft Office, Sage Accounts/Payroll, Oracle, SharePoint, Power B, Bachelor's degree or master's degree in accounting, business, economics, finance, or a related field;,
  • Several years of experience in a business or finance environment
  • alytical skills; computer skills; understanding of data privacy standards.
#J-18808-Ljbffr

  • London, United Kingdom eFinancialCareers Full time

    _We are looking for someone to join our infrastructure team as a Help Desk Associate or VP. This individual will be involved in all aspects of systems administration, maintenance, troubleshooting and upgrades and will have an excellent attitude to customerservice. _ **Responsibilities** - Provide level 1 and 2 support to the firm’s employees across...


  • Greater London, United Kingdom Pertemps Network Group Full time

    **Job Description**: Help Desk Administrator Hours of Work: 08.00 - 17.00 Starting on £24/27k depending on experience and qualification THE COMPANY: - A HVAC Engineering company who have been running 22 years. - Office based in Crayford, Kent. - Currently employ 50 staff nationwide - Works with clients such as : Gordon Ramsay restaurant group, national...

  • Help Desk Associate

    2 weeks ago


    London, United Kingdom Checkout Group Full time

    Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments...

  • Help Desk Associate

    2 weeks ago


    London, United Kingdom Checkout Group Full time

    Contract Lifecycle Management Associate, Legal Operations Full-time Checkout.Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others....

  • Help Desk Operative

    2 days ago


    London, United Kingdom Bridge of Hope Full time

    **_ Help Desk Operative _** **_Location: West London _** **_Shift Rota: 8:30pm - 5:30pm (Mon-Fri only)_** **_ Salary: £23k PA_** **_ Excellent pensions & benefits available_** **The Role** - Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned - Assist with the monthly customer report - Various admin...


  • London, United Kingdom Page Personnel Full time

    Facilities help desk administrator - Competitive Salary and Great Work Life Balance **About Our Client**: Large University based in Kings Cross In this office-based role, you will provide helpdesk support and first point of contact for any Infrastructure, Development and Resource department related queries from members of the Universty. With strong...

  • IT Help Desk Technician

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Metia Full time

    Full Time – Must be able to come into the office 4 days a week Location: London Soho Company Description We create amazing experiences, ignite conversation, activate communities, inform customers, and influence decision makers. We achieve these goals for our clients through a unique mix of marketing consulting, design, and development expertise....


  • London, United Kingdom Camms Full time

    With integrated solutions in risk, strategy, projects and people Camms software solutions helps businesses make the right decisions, manage risks, align the talents of their organisation, allowing leaders to focus on what matters. Founded in Australia in 1996, Camms have tens of thousands of users across five continents, with offices in the UK, North...

  • Help Desk Operative

    2 days ago


    London, United Kingdom Resourcing Group Full time

    **_Help Desk Operative _** **_Location: West London _** **_Shift Rota: 8:30pm - 5:30pm (Mon-Fri only)_** **_ Salary: £23k PA_** **_ Excellent pensions & benefits available_** **The Role** - Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned - Assist with the monthly customer report - Various admin...

  • Service Desk Manager

    2 weeks ago


    City of London, United Kingdom Understanding Recruitment Full time

    **Service Desk Manager** A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being ableto lead a team of Service Desk professionals. This is a great chance for someone...

  • Help Desk Manager

    2 weeks ago


    London, United Kingdom Mitie Full time

    Job Description Join us and help deliver the exceptional, every day. Help our Mitie team deliver with Pride and Purpose. Are you a highly skilled Helpdesk / Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities...


  • London, United Kingdom Vatix Full time

    At Vatix, we provide category-leading employee safety IoT and SaaS solutions to help businesses and governments keep their people safe and productive. Our products are used in almost every industry, and we are a favoured provider to large enterprises such as Intel, Siemens, Co-Op and Wren Kitchens. We also work in the public sector with government agencies,...

  • Service Desk Manager

    Found in: beBee S GB - 2 weeks ago


    London, United Kingdom Ravensbourne University Full time

    Location: Penrose Way Closing Date: 23.59 hours BST on Sunday 21 April 2024 Our University Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist...

  • Service Desk Manager

    Found in: beBee jobs GB - 3 weeks ago


    London, Greater London, United Kingdom Ravensbourne University Full time

    Location: Penrose WayClosing Date: 23.59 hours BST on Sunday 21 April 2024Our UniversityRavensbourne University London is an innovative, industry-focused university located at the heart of London's newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and...

  • Help Desk Analyst

    2 weeks ago


    City of London, Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client, a global thought leader in robotics technology, is currently hiring for a Hardware Technical Support Specialist join their team in London. Respond to inbound enquiries and troubleshoot technical issues raised via email, telephone and live chat, referring hardware repairs to the outsourced service partner Working closely with field technical...


  • London, United Kingdom Supply Desk Full time

    Are you interested in a career in teaching but haven't had the classroom experience? Perhaps you are a confident graduate with skills you aren't sure how to use yet? Unqualified/ Trainee Teacher - Graduates Welcome Flexible working hours - FT/PT Competitive Pay Rates GBP95 - 150 per day Immediate Start Supply Desk are looking for Unqualified/...

  • Service Desk Manager

    2 weeks ago


    London, United Kingdom In Technology Group Limited Full time

    **Role**: Service Desk Manager **Location**: Central London **Salary**: £65,000 **Training**: Microsoft Training & Certificates One of Europe's leading Managed IT & Cloud Solutions Providers is searching for an experienced and technically minded Service Desk Manager to join the team ASAP! This is a fantastic opportunity to work within a growing team, at a...

  • Sr Tax Manager

    Found in: beBee jobs GB - 3 weeks ago


    London, Greater London, United Kingdom The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers -- and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • London, United Kingdom The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers -- and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Service Desk Manager

    Found in: Whatjobs ES C2 - 6 days ago


    London, United Kingdom Belmont Lavan Full time

    Key responsibilities: Direct line management for a team of Service desk analysts, providing feedback through 121s and formal reviewsDraft the Service desk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust serviceDevelop, gain agreement to, own and maintain the Incident,...