Help Desk Associate/vp

3 weeks ago


London, United Kingdom eFinancialCareers Full time

_We are looking for someone to join our infrastructure team as a Help Desk Associate or VP. This individual will be involved in all aspects of systems administration, maintenance, troubleshooting and upgrades and will have an excellent attitude to customerservice. _

**Responsibilities**
- Provide level 1 and 2 support to the firm’s employees across multiple locations
- Perform basic administrative tasks including creating and managing accounts within a Microsoft Active Directory environment
- Manage Help Desk tickets in a timely manner
- Provide highest levels of customer service
- Document issues in ticketing system
- Escalate issues as appropriate in a timely manner
- Install, make changes and repair computer hardware and software
- Follow-up with employees to ensure issues are resolved
- 5-10 years’ experience working for an investment company
- Experience working with and supporting a trading environment
- Experience supporting users in other parts of the world
- Full knowledge of Microsoft 365 platform including Teams and SharePoint
- Experience with video conferencing technology
- Handle onboarding and offboarding responsibilities in coordination with HR
- Assist users with remote access setup and troubleshooting using Citrix and Remote Desktop/VPN technology
- Management of mobile device software for iOS and Android using Microsoft Intune
- Willingness to learn and work within a team dynamic
- Passionate about providing exemplary customer service
- Experience providing white glove support for senior management
- Occasional travel within the area (Stamford, Boston)


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