Help Desk Specialist

3 weeks ago

London, United Kingdom LDNY People Full time

Role: Help Desk Specialist (Learning Management)

Location: Remote, UK

Duration: Contract until end of Dec 2024

Must have security clearance to SC/DV or NATO-cleared level


Scope of role:

To ensure timely and effective support for the user base, enhancing their experience and addressing any JADL‐related issues or inquiries they might have.

This service desk support, supporting European time zones (CET and WET), aims to ensure

seamless user interaction with JADL by addressing the following common support needs

Accounts:

  • Activating user accounts.
  • Addressing issues related to locked accounts, password resets, and reactivations.
  • Resolving system email failures and activating them as required.
  • Addressing issues related to older LMS accounts.
  • Offering guidance on account creation.
  • Resolving account duplication issues.
  • Analysing credentials, making necessary changes, and securing POC approvals.
  • Addressing delivery failures by checking and modifying accounts.
  • Providing support to cyber security incident investigations.


Course Related ‐ Users:

  • Resolving access issues, including assisting users in course searches.
  • Addressing content‐related issues and forwarding correction requests.
  • Assisting users with issues in tracking learning progress in the LMS platform.
  • Resolving issues with the generation of course certificates.


Course Related – Content:

  • Acting as a liaison with course developers.
  • Assisting in the upload and testing of new courses.


Skills and Experience required

Essential Qualifications and Experience:

This contract requires the services of a help desk operator with the following qualifications

and experience:

1. The candidate has a security clearance, provided by the national security organization

valid at the time of submission of the bid and covering the period of the contract.

2. Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems.

3. Ability to work independently and manage multiple tasks simultaneously.

4. Demonstrated ability to work collaboratively in a team environment and interact

positively with multiple departments

5. Excellent written and verbal communication skills, capable of conveying complex

technical information in a user‐friendly manner

6. Demonstrated ability to handle stressful situations with calmness, ensuring the user

feels supported throughout their interaction. Empathetic and patient, understanding

the frustrations users may feel and aiming to alleviate them. Positive attitude and a

genuine desire to assist and educate users.

7. Strong analytical skills, capable of quickly identifying issues and determining the most

efficient resolution


Desirable qualifications and experience

1. Proficiency in using diagnostic tools to troubleshoot technical issues

2. A strong understanding of cybersecurity practices and protocols, ensuring the safety

and privacy of user data

3. Knowledge and experience of working with NCI Agency.

4. Knowledge and experience of working with the NCI Academy.

5. Knowledge and experience with agile implementation methodology.

  • Help Desk Coordinator

    1 week ago

    London, United Kingdom SPOR Group Full time

    **Job Information**: Industry **Technology*** Work Experience **1-3 years*** Salary **22000*** City **London*** Province **City of London*** Country **United Kingdom*** Postal Code **WC1X 8AQ*** **About us**: - We are an innovative workplace technology brand built to transform the way that organisations connect, collaborate and communicate on...

  • Help Desk Admin

    2 days ago

    London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you.My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Admin

    17 hours ago

    London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you.My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • IT Help Desk Analyst

    2 weeks ago

    London, United Kingdom Alvarez & Marsal Deutschland GmbH Full time

    Description Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist...

  • Help Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Alvarez and Marsal Full time

    Description Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will...

  • Help Desk Analyst

    2 weeks ago

    London, United Kingdom Alvarez and Marsal Full time

    Description Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will...

  • Help Desk Analyst

    15 hours ago

    London, Greater London, United Kingdom Alvarez and Marsal Full time

    Description Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will...

  • Help Desk Admin

    14 hours ago

    City of London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you.My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Admin

    1 day ago

    City of London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you. My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Advisor

    1 week ago

    London, United Kingdom Prospectus Full time

    Are you a great listener?  Do you love to help solve problems?  Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis? We are working with an amazing mission led organisation to support them in finding a great Help Desk Advisor. The role would see you using those great listening and...

  • Help Desk Advisor

    14 hours ago

    London, United Kingdom Prospectus Full time

    Are you a great listener?  Do you love to help solve problems?  Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis? We are working with an amazing mission led organisation to support them in finding a great Help Desk Advisor. The role would see you using those great listening and...

  • Help Desk Admin

    21 hours ago

    London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you. My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Admin

    1 day ago

    London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you. My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Admin

    7 hours ago

    London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you. My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Admin

    1 hour ago

    London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you. My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Help Desk Operator

    4 weeks ago

    London, United Kingdom Fast Driving Test Booking LTD Full time

    **About us** Our company is a small business in London, IG1 2UG. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided **Job Title**: Help Desk Operator **Employment Type**: Full-time, 40 hours per week **Salary Range**: £23,800 - £25,000 gross per annum **Location**: LONDON **Company...

  • Help Desk Operator

    9 hours ago

    London, United Kingdom Fast Driving Test Booking LTD Full time

    **About us** Our company is a small business in London, IG1 2UG. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided **Job Title**: Help Desk Operator **Employment Type**: Full-time, 40 hours per week **Salary Range**: £23,800 - £25,000 gross per annum **Location**: LONDON **Company...

  • Service Desk Analyst

    4 days ago

    Enfield, Greater London, United Kingdom Kayman Recruitment Full time €30,000

    Help Desk Administrator Office based role - Immediate start available Experience working within Facilities? Looking for an Office Based role in North London? are partnering with a well established building services company, based in Enfield, who are looking to grow out their Helpdesk function. Offering telephone based support to clients/customers in a...

  • Help Desk Administrator

    4 days ago

    Enfield, Greater London, United Kingdom Kayman Recruitment Full time €30,000

    Help Desk Administrator Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Enfield, EN3 Up to £30,000 Office based role - Immediate start available Experience working within Facilities? Outstanding Customer Service and Administrative ability? Looking for an Office Based role...

  • Help Desk Administrator

    2 days ago

    Enfield, Greater London, United Kingdom Kayman Recruitment Full time €30,000

    Help Desk Administrator Enfield, EN3 Up to £30,000 Office based role - Immediate start available If the following job requirements and experience match your skills, please ensure you apply promptly. Experience working within Facilities? Outstanding Customer Service and Administrative ability? Looking for an Office Based role in North London? Kayman...