Help Desk Analyst

4 weeks ago


London, Greater London, United Kingdom Alvarez and Marsal Full time

Description

Overview:

The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriately manage their own workload.

Responsibilities:

  • Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now)
  • Analyse, diagnose, document, resolve or escalate reported issues and outages
  • Assist other depts within IT; engineering/operations, and infrastructure applications/hardware
  • Configure, install, and troubleshoot laptops/mobile devices/printers
  • Respond to all user support inquiries globally including primary office location

Supported Applications:

Support and troubleshooting include supporting: MS office O365 suites, Commvault, (Cisco Products: Jabber, WebEx, AnyConnect VPN, Call Manager CUCM ), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Labtech ConnectWise, SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, Intune, network printer support.

Qualifications:

  • Educated in the technology field preferred
  • Some prior support role experience in help desk environment or tech support services (preferable)
  • Solid understanding of MS Office 2010/2013/O365 (Outlook, Word, Excel, Power Point, etc.)
  • Proven background with customer service and able to handle stressful / time-sensitive situations
  • Telephone customer service experience required
  • Fundamental understanding of PC hardware/software and connectivity components
  • Experience with Windows 7-10 Operating Systems, Mac OSX experience is preferred
  • Knowledge of MS Exchange, Active Directory, SharePoint
  • Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
  • Good understanding of ITIL based structure
  • Exposure to HP/Lenovo ThinkPad/ MS Surface/ MacBook/ iPhone/ Android/ hardware preferred
  • Previous experience with an incident management/tracking system required
  • Some weekend and afterhours support required, as well as light travel potentially
  • Fluency in English is essential, additional languages are a nice to have


  • London, Greater London, United Kingdom Vector Resourcing Ltd. Full time

    We are looking for a Service Desk Engineer to assist our client who are embarking on a significant amount of project work within their Service Operation Support team, resulting in an increased workload Handling basic support tickets and resolving straightforward issues Assisting with walk-up queries and providing in-person support as needed Creating and...

  • Help Desk Admin

    2 weeks ago


    London, Greater London, United Kingdom GM Recruitment Full time

    Are you a skilled administrator with help desk experience? Are you seeking an opportunity to become a key, active member of a highly skilled team? If so, this role might be the perfect fit for you.My client is a well-respected medium-sized construction contractor with well over a century of history. Their multi-disciplinary team covers building, heritage...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Adria Solutions Ltd Full time

    Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Ryder Reid Legal Limited Full time

    Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their London office. The Service Desk Analyst will be responsible for providing premium call centre and email support with application related issues and requests. The working hours for the...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Huntress Full time

    Job title: Service Desk AnalystSalary: £28-£32kLocation: LondonOne of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city.This role will suit someone with over 12 months experience working in a similar role, who can demonstrate a true passion for technology, and is currently looking...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time €21,000 - €25,000

    Are you ready to become a vital part of this ITIL Service Desk team? You'll have the opportunity to join their dynamic ITIL Service Desk as a Service Desk Analyst (Polish), providing essential support to their clients.# You'll be an integral part of their ITIL Service Desk, offering top-tier support to our valued clients. # You'll have the autonomy to make a...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom King & Spalding Full time

    JOB TITLE : Service Desk Analyst LOCATION : London REPORTS TO : Sr. Service Desk Manager (Atlanta) WORK HOURS FOR POSITION : The core work hours are Monday through Friday, 35 hours per week (7 hours per day, with one hour for lunch), to be worked between the hours of 7:00am to 3:00pm. In addition to regular call/email coverage for Service Desk,...

  • Help Desk Engineer

    2 weeks ago


    London, Greater London, United Kingdom James Frank Associates Full time

    Our client, a leading US Law Firm is seeking a Help Desk Engineer to join their IT Team on a full-time, permanent basis, where you will be providing IT support to the London and other European offices, providing both remote and deskside support.Key Responsibilities: Be the first point of contact for colleagues' IT problems Produce shift status reports Run...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK's preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...


  • London, Greater London, United Kingdom BCT Resourcing Full time

    IT Service Desk AnalystLondon£45,000 per annumI am working with a leading Insurance organisation who are looking for a IT service desk Analyst to join their IT team, your job will be to ensure efficient running of services on a day to day basis within the organisation, you will be providing support allinternal customers who use their system.In order to be...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Jonothan Bosworth Full time

    Service Desk Analyst | London | up to circa £29,000We are currently looking for 1st | 2nd Line Service Desk Analysts to be based in our clients' London office.Currently working 3 days in the office 2 days from home.Our client is an award winning, friendly & progressive service provider with locations in the USA, UK & Asia.THE BASICS:THE PRE-REQUISITES:If...


  • London, Greater London, United Kingdom Precise Placements Full time

    IT Service Desk Analyst - 1st Line, First Line, HelpdeskOur leading law firm client are looking to recruit an IT Service Desk Analyst on a permanent basis to be the primary point of contact within the IT Service Desk. The right Service Desk Analyst must have excellent customer service skills, the ability to multi-taskand remain calm under pressure.This...

  • IT help desk Advisor

    2 weeks ago


    London, Greater London, United Kingdom Workingmums Full time

    Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Tria Full time

    Service Desk AnalystCirca £30k - £35kFully RemoteWe are representing a managed service provider specializing in Microsoft technologies. They are seeking a Service Desk Analyst to provide 2nd line technical support to customers. The position will be part of the 24/7 team, covering both Day Shifts and Night Shifts with a 4 days on, 4 days off schedule.As a...

  • Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom eFinancialCareers Full time

    The role will suit a fundamental credit professional with previous experience in a strategist/desk analyst seat, with proven experience of developing trade ideas and investment strategies within high yield credit.The opportunity: Sit alongside the trading team to produce indepth credit research and analysis across European high yield credit markets Work...


  • London, Greater London, United Kingdom Select Appointments Full time £28,000

    Are you looking for a role in IT Tech to have a diverse day to day with plenty of opportunity to develop your skills? Are you looking for a company that works with the Microsoft stack and strives to up-skill and career develop their IT team? Our North London based client is looking for a Service Desk Engineer to grow and succeed within their company.You will...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Reed Full time

    Job Opening: Senior Service Desk Analyst at London Fire Brigade About the Company: London Fire Brigade, a leading public sector organization in London, is seeking experienced professionals to join their team. Location: London, near London Bridge Job Description: The Senior Service Desk Analyst role involves providing second line technical support to users...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Venn Group Full time

    Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and...

  • Service Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom Akkodis Full time

    Modis are partnering with a highly reputable client within the Financial Services sector on the continued expansion of their Service Desk. The team of 16 supports users across the EMEA region on a wide range of issues and responsibilities are shared acrossthe Service Desk, Hardware and Floorwalking. You will be supporting users across the whole business and...

  • Desk Analyst

    2 weeks ago


    London, Greater London, United Kingdom GSR Consulting Limited Full time

    Title: Trading - Desk Analyst Location: London Level: Associate About us: Founded in 2013, GSR is a leading market-making and programmatic trading company in the exciting and fast-evolving world of cryptocurrency trading. With more than 200 employees in 5 countries, we provide billions of dollars of liquidity to cryptocurrency protocols and exchanges...