Help Desk Administrator

2 weeks ago

Greater London, United Kingdom Pertemps Network Group Full time

**Job Description**:
Help Desk Administrator

Hours of Work: 08.00 - 17.00
Starting on £24/27k depending on experience and qualification

THE COMPANY:

- A HVAC Engineering company who have been running 22 years.
- Office based in Crayford, Kent.
- Currently employ 50 staff nationwide
- Works with clients such as : Gordon Ramsay restaurant group, national care homes and commercial buildings.

THE ROLE
The purpose of the role will be to work with end clients and the M&E engineering and fabric staff plus subcontractors on site to maintain service delivery and quality of service as per our contract with a pro-active approach. This includes but is not limited to:

- Prioritising and logging callouts on internal system (full training will be provided)
- Responsible for a team of engineers, subcontractors and sites
- Scheduling planned and reactive maintenance, callouts and remedial jobs
- Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
- Raising purchase orders for materials and subcontractor works
- Processing of supplier/subcontractor invoices on our internal systems
- Providing quotations following on from engineering visits
- Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
- Updating and producing the Monthly report to present on a monthly basis to the senior management team
- Processing of Engineer Holiday forms
- Creating callout rotas for engineering team
- Take instruction from Operations teams as required
- To investigate and resolve customer problems in a timely manner

Additional Information
- Working Hours: Monday - Friday, 8am - 5pm
- Hot desk role - working at various locations within the office building.
- 25 days holiday plus bank holidays
- Pension scheme available
- Death in Service cover available
- Healthcare scheme available after two years
- 3-month probationary period
- Sociable company with regular events throughout the year
- Welcoming environment and friendly team
- Progression and training available

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