Administration Officer

6 months ago


Liverpool, United Kingdom Brook Street Full time

**Administration Officer - Casework Support Unit Team**

**Location: Liverpool, L3 9PP**

**Hourly rate: £11.60ph**

**Contract: Temporary assignment, 37 hours per week Monday - Friday 09:00-17:00**

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Administration Officers in Liverpool. This role is part of an expanding Unit therefore your day-to-day tasks may change as the Unit grows. Therefore, a level of flexibility is required to take on emerging work-streams within the administrative space.

You will receive training to develop your expertise, however a strong focus is placed on individual learning and collaboration.

**Why work with us?**
- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- We will help you to build experience, resilience, and networks to support your career

**Job responsibilities**:

- Issuing, chasing, and recording large scale information requests, using digital tools such as Notify and Microsoft Outlook, ensuring the correct documentation is available for others in the team to conduct necessary reviews.
- Day-to-day management of the team's mailbox, ensuring prompt responses and actions are taken.
- Identifying, responding, escalating and recording Demand Led enquiries to appropriate stakeholders, ensuring key information is logged on appropriate systems.
- Liaising with key stakeholders in and outside of the department, such as Legal Representatives, Decision Making Units and Other Governmental Departments
- Updating multiple key case working databases, such as Atlas, CID, and HOPs, with timely and accurate information.
- Ad hoc duties to help support the wider team, including uploading and printing documents.
- Undertake initial triage actions including preparing information pack/first contact with customer, verification and amendment of records based on information received from the customer
- On occasion you may be tasked to process and scan paper-based case files, action post, correctly identify and store valuable identity documents, and carry out additional actions relating to Operating Mandate Checks.

**Skills needed**:

- Excellent communication skills, both verbal and written.
- Ability to work at pace, with a high degree of accuracy in written records.
- Strong multi-tasking skills, ability to work from different work-streams.
- Have proficient use of Microsoft Office (Outlook, Word, PowerPoint, and Excel) with the ability to build and maintain spreadsheets to collate information
- Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets
- Be able to complete tasks in both a confidential and sensitive manner


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