International Customer Service Specialist
2 months ago
Based in Harpenden, UK office, the International Customer Service Specialist will be responsible for all sales transactions and shipments for our Africa region. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer base and internal Supply Chain and Finance functions. Reports to Gowan Crop Protection Supply Chain Manager.
**DUTIES AND RESPONSIBILITIES**:
- Work with labeling specialist to ensure proper labeling.
- Work with carriers or forwarders to process shipment on vessel, air or truck.
- Ensure compliance of all exporting regulations and guidelines.
- ** Work with banks on letters of credit, documents on collection, international banking practices**:
- Work with international warehouses on orders, end of month inventory reconciliation and fees.
- ** Invoice customers, process additional documents needed such as packing list, certificate of analysis, certificates of origin, hazardous declaration forms, etc**.
- Develop excellent familiarity with the Gowan computer system - JD Edwards-Enterprise One. Use this to generate reports to meet the special requests of each regional executive. Work with accounting to close and open months.
- Code invoices using TAP program.
- Collaborate with Gowan Crop Protection and their Regional Executives, Commercial Team Members (Product and Regulatory Managers) and other fundamental employees in the Gowan Group.
- ** Specialize in African export/import laws**
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**:
- Demonstrated ability to work with a wide range of people.
- Established ability to manage simultaneous urgent tasks.
- Able to work well under deadlines and pressures.
- Must have excellent organizational skills and communication skills.
- Proven ability to perform analytical logistics studies.
- ** Due to the complexities shipping into Africa previous experience is preferred.**
**QUALIFICATIONS**:
- Bachelor’s degree in Business Administration or Operations Management preferred but not mandatory.
- Experience in ERP, POS or Logistical work.
- Highly organized, self-directed, motivated person.
- Proficient in English, written and spoken.
- Proficient in French preferred but not absolutely required.
-
International Customer Service Specialist
3 months ago
Harpenden, United Kingdom Gowan USA Full timeBased in Harpenden, UK office, the International Customer Service Specialist will be responsible for advanced functions within Gowan’s Customer Service and Logistical activities. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer...
-
Customer Service Specialist
3 months ago
Harpenden, United Kingdom Gowan USA Full timeBased in Harpenden, UK office, the International Customer Service Specialist will be responsible for advanced functions within Gowan’s Customer Service and Logistical activities. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer...
-
Customer Service Support Specialist
1 day ago
Harpenden, Hertfordshire, United Kingdom Energy Park Full timeJob Summary: We are seeking a highly skilled Customer Service Support Specialist to join our team at Energy Park. As a key member of our Customer Success function, you will play a vital role in delivering exceptional customer experiences and contributing to the growth of our business. Key Responsibilities: Provide timely and effective resolution to customer...
-
Customer Service Support Specialist
2 days ago
Harpenden, Hertfordshire, United Kingdom Energy Park Full timeJob Summary: We are seeking a highly skilled Customer Service Support Specialist to join our team at Energy Park. As a key member of our Customer Success function, you will play a vital role in delivering exceptional customer experiences and contributing to the growth of our business. Key Responsibilities: Provide timely and effective resolution to customer...
-
Customer Service Support Specialist
3 days ago
Harpenden, Hertfordshire, United Kingdom Energy Park Full timeAbout the RoleWe are seeking a highly skilled Customer Service Support Executive to join our team at Energy Park. As a key member of our Customer Success function, you will play a vital role in delivering exceptional customer experiences and contributing to the growth of our business.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and...
-
Scientific Research Specialist
3 weeks ago
Harpenden, Hertfordshire, United Kingdom Croda International Plc Full timePosition OverviewJoin Our TeamAs a prominent player in the specialty chemicals sector, we are dedicated to enhancing our provision of innovative, sustainable, and high-performance solutions. Our commitment to harnessing and advancing new technologies is at the forefront of our mission to drive transformative changes within a rapidly evolving marketplace.We...
-
Customer Service Administrator
19 hours ago
Harpenden, United Kingdom Red Door Recruitment Full timeA busy fast paced and interesting company that deal with some of the world’s leading brands are looking for a passionate, bright, and switched-on Account Manager to join their team. You’ll be based in the office in Harpenden, which is in one of the industrial business centres; therefore, your own transport would be advantageous; free parking is...
-
Customer Service Representative
1 day ago
Harpenden, United Kingdom Red Door Recruitment Full timeAbout the RoleWe are seeking a highly motivated and experienced Account Manager to join our team at Red Door Recruitment. As a key member of our sales team, you will be responsible for managing and growing customer relationships to provide a premium service to all internal and external clients.Key ResponsibilitiesManage client accounts and liaise with...
-
Customer Service Representative
1 day ago
Harpenden, United Kingdom Red Door Recruitment Full timeAbout the RoleWe are seeking a highly motivated and experienced Account Manager to join our team at Red Door Recruitment. As a key member of our sales team, you will be responsible for managing and growing customer relationships to provide a premium service to all internal and external clients.Key ResponsibilitiesManage client accounts and liaise with...
-
Customer Service Administrator
3 months ago
Harpenden, United Kingdom Red Door Recruitment Full time**Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...
-
Customer Service Support Executive
2 weeks ago
Harpenden, United Kingdom Energy Park Full timeLocation: Harpenden, HertfordshireContract: Permanent, Full TimeSalary: circa £36,000 per annum (depending on experience) Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy. You will...
-
Customer Service Administrator
2 months ago
Harpenden, United Kingdom Red Door Recruitment Full time**Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...
-
Receptionist - Customer Service Expert
1 day ago
Harpenden, Hertfordshire, United Kingdom Bupa Full timeAbout the RoleWe are seeking a skilled Receptionist to join our team at Bupa. As the first point of contact for visitors, you will provide exceptional customer service and support to our residents, their families, and internal teams.Key ResponsibilitiesAct as the primary point of contact for all visitors, providing a warm and welcoming experience.Offer...
-
Receptionist - Customer Service Expert
2 days ago
Harpenden, Hertfordshire, United Kingdom Bupa Full timeAbout the RoleWe are seeking a skilled Receptionist to join our team at Bupa. As the first point of contact for visitors, you will provide exceptional customer service and support to our residents, their families, and internal teams.Key ResponsibilitiesAct as the primary point of contact for all visitors, providing a warm and welcoming experience.Offer...
-
Customer Service Advisor
3 months ago
Harpenden, United Kingdom The Recruitment Index Full timeDo you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...
-
Customer Service Advisor
3 months ago
Harpenden, United Kingdom The Recruitment Index Full timeDo you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...
-
Customer Service Advisor
2 months ago
Harpenden, United Kingdom The Solar Centre Full timeAre you experienced and passionate about Customer Service? Are you a quick learner looking forward to new challenges? If your answer is yes, we are looking for you! This an excellent opportunity for you to work in our small Customer Service team and have a true impact on our business growth. You will be a key member of the team, a direct point of contact to...
-
Customer Experience Specialist
1 day ago
Harpenden, Hertfordshire, United Kingdom Wells & Co Full time**About Us**Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in its boutique pubs and restaurants. Our team is passionate about providing a warm and welcoming atmosphere for our guests, and we're looking for talented individuals to join our Front of House team.**Your Role**We are seeking a...
-
Customer Experience Specialist
3 days ago
Harpenden, Hertfordshire, United Kingdom Wells & Co Full time**About Us**Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in its boutique pubs and restaurants. Our team is passionate about providing a warm and welcoming atmosphere for our guests, and we're looking for talented individuals to join our Front of House team.**Your Role**We are seeking a...
-
Customer Service Coordinator
3 months ago
Harpenden, United Kingdom Red Door Recruitment Full time**Harpenden** **Up to £30k** **Mon-Fri: 9.30am-5.30pm** **Customer Service Coordinator** We are currently recruiting for a Customer Service Coordinator to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right...