Customer Experience Specialist
5 days ago
**About Us**
Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in its boutique pubs and restaurants. Our team is passionate about providing a warm and welcoming atmosphere for our guests, and we're looking for talented individuals to join our Front of House team.
**Your Role**
We are seeking a motivated and enthusiastic Front of House staff member to join our team in delivering an exceptional customer experience. As a key member of our team, you will be responsible for ensuring that our guests have a memorable and enjoyable experience in our pub and restaurant.
**Key Responsibilities**
- Take responsibility for the customer journey, ensuring their experience is second to none
- Take accurate orders and work closely with kitchen staff to deliver a seamless service
- Ensure payments and receipts are correct and accurate
- Confidently recommend menu and drinks offerings to our guests
- Observe service and standards, reporting any incidents or issues to management
- Be a supportive and proactive team member, working collaboratively with colleagues to achieve our goals
**Requirements**
- Previous experience working front of house in a hospitality or customer-facing environment
- Enthusiasm and passion for food and drink
- Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
- Result-driven and ambitious individual keen to develop their career and grow with our company
**What We Offer**
- Competitive hourly rate + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- Free food when on shift
- 30% dining discount at all managed houses
- Employee Assistance programme
- Benefits portal
- Refer a friend bonus
- Career development programme
- Great working environment and great prospects
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