Customer Service Support Specialist

5 days ago


Harpenden, Hertfordshire, United Kingdom Energy Park Full time

Job Summary:

We are seeking a highly skilled Customer Service Support Specialist to join our team at Energy Park. As a key member of our Customer Success function, you will play a vital role in delivering exceptional customer experiences and contributing to the growth of our business.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues, ensuring a high level of customer satisfaction.
  • Develop and maintain a deep understanding of customer needs and preferences, communicating these insights to the business to inform strategic decisions.
  • Collaborate with cross-functional teams to design and implement new systems and processes that enhance the customer experience.
  • Monitor and analyze customer feedback and data to identify opportunities for improvement and drive business growth.
  • Support the development and growth of the Customer Success function, contributing to the creation of key performance indicators (KPIs) and service level agreements (SLAs).
  • Act as a voice of the customer within Energy Park, ensuring that customer needs and concerns are heard and addressed.
  • Work closely with colleagues and teams across the business to drive customer-centric initiatives and improve overall customer satisfaction.

Requirements:

  • Significant experience in a customer-facing role, preferably within the technology or engineering sector.
  • Proven track record of delivering exceptional customer service and contributing to the development of customer experience strategies.
  • Strong analytical skills, with the ability to interpret data and identify opportunities for improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Knowledge of the electric vehicle (EV) sector is desirable but not essential.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading company in the EV sector.


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