Receptionist - Customer Service Expert
5 days ago
About the Role
We are seeking a skilled Receptionist to join our team at Bupa. As the first point of contact for visitors, you will provide exceptional customer service and support to our residents, their families, and internal teams.
Key Responsibilities
- Act as the primary point of contact for all visitors, providing a warm and welcoming experience.
- Offer advice and support to residents, families, and colleagues, both face-to-face and over the phone.
- Assist the Home Manager and Administrator with administrative tasks, such as maintaining paperwork and filing.
- Ensure daily and weekly tasks are completed in a timely manner, responding to enquiries and resolving issues efficiently.
Requirements
- Previous experience as a Receptionist, with a proven track record of delivering excellent customer service.
- A friendly and approachable manner, with the ability to build strong relationships with residents, families, and colleagues.
- Organizational skills, with the ability to handle a varied workload and prioritize tasks effectively.
- A caring attitude, with a commitment to making a positive impact on people's lives.
What We Offer
- A competitive salary and benefits package, including a range of health and wellbeing initiatives.
- Opportunities for career development and growth, within a supportive and inclusive team environment.
- A chance to make a real difference in the lives of our residents and their families.
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