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Front Desk Coordinator

2 months ago

Harpenden, Hertfordshire, United Kingdom Bupa Full time

Job Summary

We are seeking a skilled and friendly Front Desk Coordinator to join our team at Bupa. As a key member of our care home team, you will be the first point of contact for visitors and will provide exceptional customer service to our residents, their families, and internal teams.

Key Responsibilities

  • Act as the first point of contact for all visitors to the care home, providing a warm and welcoming experience.
  • Provide advice and support to residents, their families, and internal teams, both face-to-face and over the phone.
  • Support the Home Manager and Administrator with clerical duties, such as maintaining paperwork and filing.
  • Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed.

Requirements

  • Previous experience as a Receptionist or in a similar customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, their families, and internal teams.
  • Organizational skills, with the ability to handle a varied workload and prioritize tasks effectively.
  • A caring attitude and a commitment to delivering exceptional customer service.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • Access to a range of employee benefits, including health and wellbeing programs, discounts on gym memberships, and more.