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Customer Service Representative

2 months ago

Harpenden, United Kingdom Red Door Recruitment Full time
About the Role

We are seeking a highly motivated and experienced Account Manager to join our team at Red Door Recruitment. As a key member of our sales team, you will be responsible for managing and growing customer relationships to provide a premium service to all internal and external clients.

Key Responsibilities
  • Manage client accounts and liaise with Business Development Managers and Directors to ensure seamless communication and collaboration.
  • Process sales enquiries by sourcing and quoting on items requested from clients, ensuring accurate and timely responses.
  • Export and import goods to and from various countries, including the UK, while maintaining compliance with regulatory requirements.
  • Place orders and manage the production and delivery of goods for clients, suppliers, and internal orders, ensuring deadlines are met and quality standards are maintained.
  • Maintain strong relationships with customers and suppliers, providing exceptional customer service and resolving any issues promptly.
  • Place supplier orders, raising accurate paperwork with specific production instructions and schedules, taking client requirements and schedules into consideration.
  • Manage shipments and deliveries to a given delivery, packing, and palletization criteria provided by clients.
  • Produce and update production schedules, internal orders, and reports as and when required, ensuring accuracy and timeliness.
  • Liaise with the Warehouse Manager and Production Managers for stock management, delivery schedules, stocktaking, and any technical or production queries.
Requirements
  • 3 years + experience in an Account Management or Sales Administration role.
  • Strong negotiation skills and ability to build and maintain strong relationships with customers and suppliers.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Commitment to providing exceptional customer service and resolving any issues promptly.
  • Good understanding of software packages, including word processing, spreadsheet, and email management.
  • An excellent and effective team player, with a positive and proactive attitude.
  • Strong work ethic with a proven track record of meeting deadlines and delivering results.
  • An excellent eye for detail and methodical approach to all work tasks.