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Customer Experience Representative
2 months ago
At City Taxis, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for ensuring that our customers receive exceptional service and support throughout their journey with us.
Key Responsibilities:
- Manage existing bookings and ensure they are fulfilled efficiently.
- Handle complex bookings and provide proactive support to drivers and riders.
- Monitor account and NHS work to ensure timely completion and high-quality service.
- Develop strong relationships with drivers and riders to instill confidence and trust.
- Work collaboratively with the call centre team to resolve queries and provide on-the-job training.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.
- Attention to detail and ability to multitask.
- Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Free parking and on-site gym facilities.
