Customer Experience Team Member

4 weeks ago


Harpenden, Hertfordshire, United Kingdom City Taxis Full time

About the Role:

As a key member of our Customer Experience team, you will play a vital role in ensuring the smooth operation of our private hire vehicle bookings. Your primary responsibility will be to manage existing bookings, handle complex requests, and provide exceptional customer service to both drivers and riders.

Key Responsibilities:

  • Manage existing bookings and ensure they can be fulfilled efficiently.
  • Work closely with drivers and riders to resolve any issues or concerns.
  • Monitor account and NHS work to ensure timely completion and accuracy.
  • Instil confidence in drivers and riders by handling complex situations professionally and proactively.

Requirements:

  • Clear and concise communication skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and ability to multitask.
  • Flexibility to adapt to changing circumstances.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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