Customer Experience Specialist
3 weeks ago
About the Role
As a Customer Experience Specialist at City Taxis, you will play a key role in ensuring exceptional service for our drivers and riders. This includes managing bookings, handling complex situations, and providing support to our team.
Key Responsibilities:
- Manage existing and advanced bookings to ensure seamless execution
- Collaborate with the call centre team to resolve driver and rider queries
- Provide on-the-job training to support the call centre team with company protocols and call handling
- Monitor, coach, and mentor call centre staff to deliver the best rider and driver experience
Requirements:
- Clear and concise written and spoken communication skills
- Ability to work independently and be organized
- Attention to detail and ability to multi-task
- Flexibility to adopt a flexible working pattern
What We Offer:
- 28 days including bank holidays (pro rata)
- Westfield Health Medical Scheme (after completion of probation period)
- Free fruit and private gym on site
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