Customer Experience Specialist

3 weeks ago


Harpenden, Hertfordshire, United Kingdom City Taxis Full time

About the Role

As a Customer Experience Specialist at City Taxis, you will play a key role in ensuring exceptional service for our drivers and riders. This includes managing bookings, handling complex situations, and providing support to our team.

Key Responsibilities:

  • Manage existing and advanced bookings to ensure seamless execution
  • Collaborate with the call centre team to resolve driver and rider queries
  • Provide on-the-job training to support the call centre team with company protocols and call handling
  • Monitor, coach, and mentor call centre staff to deliver the best rider and driver experience

Requirements:

  • Clear and concise written and spoken communication skills
  • Ability to work independently and be organized
  • Attention to detail and ability to multi-task
  • Flexibility to adopt a flexible working pattern

What We Offer:

  • 28 days including bank holidays (pro rata)
  • Westfield Health Medical Scheme (after completion of probation period)
  • Free fruit and private gym on site


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