Customer Service Ambassador

5 days ago


Harpenden, Hertfordshire, United Kingdom Wells & Co Full time

The Old Cock Inn, a boutique hotel and restaurant in Harpenden, is seeking a skilled Front of House team member to provide an exceptional customer experience.

Salary and Benefits

We offer a competitive hourly rate plus tips, 28 days holiday, company pension scheme, retail and beer discounts, employee assistance programme, benefits portal, refer a friend bonus, career development programme, and a great working environment with prospects for advancement.

Job Description

Your role will involve taking responsibility for the customer journey, ensuring their experience is second to none. You will take accurate orders, work closely with kitchen staff, ensure payments and receipts are correct, confidently recommend menu and drinks offerings, observe service and standards, and report any incidents or issues. As a supportive and proactive team member, you will be expected to deliver excellent customer service and teamwork in a fast-paced environment.

Requirements
  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and teamwork in a fast-paced and pressurised environment


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