Customer Experience Team Member
4 weeks ago
About the Role:
As a Customer Experience Team Member at City Taxis, you will play a vital role in ensuring the smooth operation of our private hire services. Your primary responsibility will be to manage existing bookings, handle complex requests, and provide exceptional customer service to both drivers and riders.
Key Responsibilities:
- Manage existing bookings and ensure they can be fulfilled.
- Work with drivers and riders to resolve any issues or concerns.
- Monitor account and NHS work to ensure it is completed correctly and within time schedules.
- Instil confidence in drivers and riders by handling complex situations in a proactive, calm, and professional manner.
Requirements:
- Clear and concise written and spoken communication skills.
- Ability to work independently and be organized.
- Ability to build relationships with customers and provide excellent customer service.
- Attention to detail and ability to multi-task.
What We Offer:
- 28 days including bank holidays (pro rata).
- Westfield Health Medical Scheme (after completion of probation period).
- Free fruit and private gym on site.
- Friendly and relaxed working environment.
- Free parking and team socials.
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