Complaints Executive

2 weeks ago


Liverpool, United Kingdom Incubate Consulting Full time

**Complaints Executive, Liverpool**

Our client is a dynamic and highly customer-centric financial services organization that is committed to delivering exceptional products and services to their clients. They understand that, occasionally, issues may arise, and as such are dedicated to resolving complaints in a timely and professional manner.

As part of their commitment to service excellence, they are seeking a Complaints Executive to join their team and ensure that all customer complaints and/or disputes are handled effectively.

As a **Complaints Executive **you will play a pivotal role in maintaining the business reputation for delivering outstanding customer service. You will be responsible for managing and resolving customer complaints efficiently and ensuring that our clients have a positive experience, even in challenging situations. Your role will include:

- Receiving and recording customer complaints through various channels.
- Investigating and assessing the nature of each complaint to determine its validity and severity.
- Collaborating with other departments to gather information and resolve complaints.
- Maintaining detailed records of all complaint cases and resolutions.
- Monitoring complaint trends and identifying opportunities for process improvement.
- Communicating with customers to provide updates on the status of their complaints.
- Providing feedback to the management team to enhance customer satisfaction.

**To be successful in this role, you should possess the following qualifications**:

- Previous recent experience in customer service, conflict resolution, legal industry and/or ideally a 'complaints management or complaints resolution related field is desired - _2 years plus essential_
- Strong communication skills, both written and verbal.
- Excellent problem-solving and analytical abilities.
- Empathy and the ability to handle difficult conversations with customers.
- Attention to detail and a commitment to providing a high level of service.

**What's on offer?**

A competitive basic salary of **£22,000 - £26,000 **(depending on experience) is on offer plus a comprehensive package including private medical insurance, pension and further benefits.

**Salary**: £22,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- You must be comfortable working x3 days per week from a Liverpool City centre based office and also x2 days per week from home...

**Experience**:

- dedicated complaint handling: 2 years (required)

Work Location: In person

Reference ID: CompCo



  • Liverpool, United Kingdom Incubate Consulting Full time

    **Complaints Executive, Liverpool** Our client is a dynamic and highly customer-centric financial services organization that is committed to delivering exceptional products and services to their clients. They understand that, occasionally, issues may arise, and as such are dedicated to resolving complaints in a timely and professional manner. As part of...

  • Complaints Executive

    4 weeks ago


    Liverpool, United Kingdom Incubate Consulting Full time

    **Complaints Executive, Liverpool** Our client is a dynamic and highly customer-centric financial services organization that is committed to delivering exceptional products and services to their clients. They understand that, occasionally, issues may arise, and as such are dedicated to resolving complaints in a timely and professional manner. As part of...


  • Liverpool, United Kingdom Interaction Recruitment Full time

    **Reference** 419346 **Salary** £21,255 - £23,000/annum **Job Location**: - United Kingdom - England - North West England - Merseyside - Liverpool **Job Type** Permanent **Posted** 22 March 2023 **Dispute Support Executive** **Location**: Daresbury, Warrington **Salary**: £21,255 to £23,000 per annum depending on skills, knowledge and...


  • Liverpool, United Kingdom Interaction Recruitment Full time

    **Reference** 419347 **Salary** £21,255 - £23,000/annum **Job Location**: - United Kingdom - England - North West England - Merseyside - Liverpool **Job Type** Permanent **Posted** 22 March 2023 **Dispute Support Executive** **Location**: Daresbury, Warrington **Salary**: £21,255 to £23,000 per annum depending on skills, knowledge and...


  • Liverpool, United Kingdom Reed Legal Full time

    Reed are delighted to be working with one of the UK’s leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions. The reason for the Service Review Executive role is to provide service excellence in the handling and management of regulated...


  • Liverpool, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Service Executive** **Duties**: - Provide exceptional customer service to clients in person - Up sell products and services to maximize sales opportunities - Analyse customer needs and recommend appropriate solutions - Handle and resolve customer complaints or issues in a professional and timely manner - Build and maintain relationships with new...

  • Call Centre Executive

    4 weeks ago


    Liverpool, United Kingdom ALPHAATOMIC LTD Full time

    As a Call Centre Executive, you will oversee the day-to-day operations of our call centre and ensure that customer service standards are met or exceeded. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about products and services to customers - Handle and resolve customer...

  • Client Care Executive

    4 weeks ago


    Liverpool, United Kingdom Block Recruit Full time

    **Client Care Executive** **Salary**: £27,000 - £30,000 Monday-Friday Office Based We are currently looking for an **experienced **Client Care Exec on behalf of our luxury client to provide comprehensive Property and Tenancy Management. This role will require you to act as a key contact for our developments, and is a great opportunity to work for one of...

  • Sales Executive

    4 weeks ago


    Liverpool, United Kingdom Brook Street Full time

    Are you passionate about sales? Do you have experience of working in a fast paced, office environment? If the above ticks all boxes, this could be the perfect role for you. Working at the company's Liverpool office based just outside the city centre, you will be working with one of the Liverpool's leading steel and metal fabricators. *This role requires full...


  • Liverpool, United Kingdom Page Personnel Sales Full time

    This organisation is a leading light in the Business Services industry, boasting an international presence. With a substantial employee base, they are well-respected for delivering top-class service to a range of educational institutions. Steer the direction of the customer service department, implementing sales strategies that align with company goals....


  • Liverpool, United Kingdom Scope Personnel Full time

    The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of commercial insurance. Ensuring a quality service is provided to all customers in accordance with their needs and requirements. Achieve all numerical targets and key performance indicators while maintaining...


  • Liverpool, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys interacting with customers and has excellent communication...


  • Liverpool, United Kingdom Michael Page (UK) Full time

    Our client is on a mission to become a key organisation through which audiences can develop a love for theatre in all its forms. They are a UK leading producer of quality theatre and inspire engagement programmes for non-traditional theatre audiences. Supervise and lead the senior team of FOH & CY Staff while making sure that the processes underlying the...

  • Telesales

    4 weeks ago


    Liverpool, United Kingdom Bond Recruitment Full time

    03239 Telesales Liverpool £20,000 - £25,000 pa OTE £50,000 pa We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone...

  • Brand Ambassador

    1 week ago


    Liverpool, United Kingdom coty Full time

    BRAND AMBASSADOR - FRAGRANCE JOHN LEWIS, LIVERPOOL The Fragrance Consultant will be responsible for delivering sales targets in a specific store by making sure to execute in-store excellence and provide information and influence customers. BENEFITS ON OFFER Day off on your birthday Access to My Coty Shop with fantastic discounts Generous family and...


  • Liverpool, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Correspondence Officer** **Reference no: Merseyside BL TCL 359325** **Pay rate: £11.26 per hour PAYE** **Role Length: This opening assignment is for 6 months** **NVPPV Level 1 Vetting** **Hybrid role** **Minute taking skills and experience are essential for this role** A Correspondence Officer is required to...


  • Liverpool, United Kingdom Host & Stay Full time

    Are you passionate about customer service and looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host & Stay is just what you are looking for. As a Customer Relations Executive, you will spend each day working to capture the hearts of our guests. With a genuine passion for service and problem resolution you will be...


  • Liverpool, United Kingdom Construction Resources Full time

    Job Title: Key Accounts Coordinator Co-ordinate and facilitate all customer requirements within a growing building trade supplies, key accounts office. An office-based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased...


  • Liverpool, United Kingdom Construction Resources Ltd Full time

    Job Title: Key Accounts Coordinator Co-ordinate and facilitate all customer requirements within a growing building trade supplies, key accounts office. An office-based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased...


  • Liverpool, United Kingdom Mercedes-Benz Apprentice Programme Full time

    **Retail (Parts) Advisor Apprentice** The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to...