Customer Care Executive

1 month ago


Liverpool, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys interacting with customers and has excellent communication skills.

**Duties**:

- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell products and services to maximize sales opportunities
- Maintain customer records by accurately entering and updating information in the database
- Analyze customer feedback and provide suggestions for improving the customer experience
- Collaborate with other team members to ensure customer satisfaction

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent phone etiquette and strong communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

Pay: From £24,820.38 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/05/2024



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