Client Care Executive

1 month ago

Liverpool, United Kingdom Block Recruit Full time

**Client Care Executive**

**Salary**: £27,000 - £30,000

Monday-Friday Office Based

We are currently looking for an **experienced **Client Care Exec on behalf of our luxury client to provide comprehensive Property and Tenancy Management. This role will require you to act as a key contact for our developments, and is a great opportunity to work for one of the UK's largest privately owned real estate investment companies This role will requireall Investors & Landlords receive the highest standard of service possible from the company.

**Responsibilities**
- Demonstrate a comprehensive understanding of the company's products and services.
- Build positive relationships with Investors and Landlords.
- Address Investor or Landlord concerns and complaints promptly.
- Engage with Investors and Landlords throughout their journey, from initial introductions and data collection to providing regular updates on payments, services, and general courtesy calls.
- Execute regular customer satisfaction surveys and campaigns to identify areas for improvement in the company's services.
- Initiate and follow up on sales/new business calls and campaigns targeting prospective landlords.
- Clarify the terms and conditions of the Lettings Agreement with new landlords and manage the processing accordingly.
- Efficiently handle the processing of Investor and Landlord information, recording it on the company’s client management software and other relevant databases.
- Proactively follow up with Investors and Landlords to obtain any outstanding information as needed.
- Verify the accuracy of Investor documentation, ensuring alignment with details provided by third parties, including solicitors and sales agents.
- Maintain accurate and up-to-date records in all New Development databases.
- Meet or surpass service standards and key performance indicators associated with the role.
- Conduct thorough Market Research to optimize pricing for clients.
- Participate in learning and development activities aimed at enhancing personal effectiveness and performance in the role.
- Undertake any other ad-hoc duties as required.

**Key Requirements / Competencies**:

- A minimum of 3 years’ client based experience, preferably within real estate
- Computer literate.
- Excellent interpersonal, written, and oral communication skills.
- Can-do attitude.
- Self-motivated.
- Well presented.
- Excellent organizational, prioritisation, and planning skills.
- Adaptability.

**Salary**: £27,000.00-£30,000.00 per year

**Experience**:

- Client care: 3 years (required)

Ability to Commute:

- Liverpool (required)

Work Location: In person

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