Reception Coordinator

2 weeks ago


London, United Kingdom Oryon Full time

**Our Values**

Oryon offers innovative, personalised healthcare that is affordable, straightforward and convenient. Our services are delivered by a dedicated and approachable team in a friendly and professional environment that inspires confidence and reassures patients. By providing opportunities for networking and collaboration between healthcare professionals, we strive to make healthcare provision more innovative, flexible and efficient.

**About the role**

Being one of the first points of contact at Oryon Imaging, the Reception Team is essential in defining how patients and visitors experience our service. As a Reception coordinator you will provide a highly personalized service with exceptional interpersonal and communication skills. We are looking for someone who can work preferably during weekends. This is a zero-hour contract, suitable for students. The hourly rate we offer is between £10 and £11 depending on experience

**Responsibilities**
- Welcome patients and visitors in a warm and professional manner
- Assist patients with the check in process, providing information about their appointment
- Comfort patients by anticipating their needs and anxieties, answering any questions they may have
- To identify and respond in a sympathetic and caring manner to patients who need extra attention
- Deal with telephone and direct enquiries in an efficient and polite manner
- To have clear knowledge and understanding of our modalities, services and pricing, to be able to schedule patient appointments
- Maintain accurate patient records by obtaining, recording and updating information on patient profile and notes
- Create invoices and issue receipts to patients
- When on early or late shift, follow the opening up and closing down procedures
- Assist with inventory and stock of office supplies
- Deal with incoming and outgoing post
- Maintaining public areas in order to enhance patient and visitor comfort
- To assist in distribution of imaging and reports to referrers ensuring that results are dispatched fulfilling clinical priority
- To protect patient privacy and confidentiality
- Chaperone patients as and when required
- Report all incidents and complaints in line with Company Policies.
- Participate in the company review and appraisal programme
- Participate in projects, meetings and work schemes as directed by the Centre Manager
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff. This is not an exhaustive list of duties and all team members may be required to carry out additional tasks within their capability.

**About you**

**Job Type**: Contract

Work Location: In person



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