Hotel Reception Supervisor

2 weeks ago

London, United Kingdom Step Ahead Full time

**Hotel Reception Supervisor**

**Position Overview**:
We are seeking a skilled and experienced Hotel Reception Supervisor to join our team. As a Reception Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our hotel's front desk. Your leadership, attention to detail, and commitment to exceptional customer service will contribute to a positive guest experience. This is a position with a competitive hourly rate of £12.75.

**Key Responsibilities**:

- **Guest Check-In/Check-Out**: Supervise and assist with guest check-ins and check-outs, ensuring accuracy, efficiency, and adherence to hotel policies and procedures.
- **Team Leadership**: Lead and motivate the reception team, providing guidance and support to ensure exceptional guest service.
- **Guest Relations**: Interact with guests, addressing inquiries, resolving concerns, and ensuring a welcoming and memorable stay.
- **Reservations**: Manage reservations and room assignments, optimizing room availability and guest satisfaction.
- **Shift Management**: Oversee the shift, including assignment of tasks, workload distribution, and coordination with other departments.
- **Problem Resolution**: Handle guest issues and complaints promptly and professionally, seeking assistance from management when necessary.
- **Safety and Security**: Ensure the safety and security of guests and the property, following hotel security protocols.
- **Communication**: Maintain clear and effective communication with other hotel departments to coordinate guest services, including housekeeping and maintenance.
- **Guest Records**: Maintain accurate guest records, including contact information, special requests, and preferences.

**Qualifications**:

- **Reception Experience**: Previous experience in a reception or front desk role, with supervisory experience preferred.
- **Customer Service**: Exceptional customer service skills and the ability to create a positive and welcoming atmosphere.
- **Leadership Skills**: Strong leadership and team management skills to guide and inspire staff.
- **Communication**: Excellent communication skills, both verbal and written.
- **Attention to Detail**: Strong attention to detail and organizational skills to handle guest requests and bookings accurately.
- **Computer Skills**: Proficiency in using computer systems for check-ins, reservations, and guest inquiries.
- **Flexibility**: Willingness to work varied shifts, including evenings, weekends, and holidays, as needed.

This Hotel Reception Supervisor position offers an exciting opportunity to be an integral part of our team. If you are passionate about hospitality, have a flair for service, and possess the qualifications we seek, we encourage you to apply. Join us in ensuring a memorable and comfortable stay for our valued guests.

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