Reception Supervisor

2 months ago

London, United Kingdom F1 Arcade St Pauls Full time

**THE BRAND**

At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

**THE ROLE - Reception Supervisor**

**OVERVIEW**

Are you ready to take your career in hospitality to the next level? As a Reception Supervisor in the exciting world of competitive socialising, you'll have the opportunity to showcase your skills and create unforgettable experiences for your guests.

In this role, you will be responsible for overseeing the day-to-day operations of reception. From managing a team of enthusiastic people to ensuring exceptional customer service, you'll play a vital role in creating a fun and engaging atmosphere for our guests.

As a Reception Supervisor, you'll need to be a natural leader with a passion for delivering exceptional experiences. Your strong organisational skills will enable you to handle multiple tasks simultaneously, ensuring that everything runs smoothly and efficiently.

Your responsibilities will include coordinating and supervising the activities of the reception team, ensuring that all guests are welcomed and attended to promptly. You'll also have the opportunity to contribute to the development and implementation strategies to drive footfall and increase revenue.

Your excellent communication and interpersonal skills will enable you to effectively liaise with both guests and team members, ensuring a positive and collaborative work environment.

In return, we offer a competitive salary package and the opportunity to work in a dynamic and innovative environment. You'll have the chance to be part of a growing concept that is revolutionising the way people socialise and have fun.

**KEY RESPONSIBILITIES**
- Be the face of F1 Arcade - Welcome the Guests and Staff with a strong sense of positivity.
- Managing the greeting and seating of all our guests.
- Answering phones, making bookings, recording messages and returning phone calls.
- Ensure pre-orders are pre-prepared before each booking and briefing all the staff.
- Monitored the necessary arrangement for the VIP guests
- Provide helpful information to guests to prepare them for the visit.
- Work alongside the sales and events team on venue showcasing.
- Experience gained using the booking system, registering and sending copies and reports.
- To have a good knowledge and understanding of all food and drink menus and packages and to ensure the best service for our guests.
- To communicate with the relevant departments and managers regarding any problems or issues with bookings/enquiries / pre-orders and sims issues
- Supervising reception staff
- Deliver best-in-class training and development plans
- Supervising the operations of events and tending to any incidents or queries
- Communicating and enforcing all security regulations and protocols.
- Ensure reception teams are trained on both desk duties and

**NON-NEGOTIABLES**
- Must demonstrate the three core values of the F1 Arcade team:

- Pursuit of Excellence
- Conscious Integrity
- Positive Energy
- Upbeat, positive energy
- Team player/great work attitude, caring towards your team and guests
- Excellent organizational skills have an eye for detail.
- Ability to multitask under pressure / at pace
- passion for consistency, precision and standards

**SKILLS AND BACKGROUND**
- At least two years’ experience in a supervisory or managerial position in a high-volume establishment.
- Ability to multitask and remain calm in stressful situations.
- Sound knowledge of safety measures
- Excellent interpersonal and communication abilities
- Exceptional organizational and time management skills
- Very good written and verbal communication skills
- Good computer skills, knowledge of booking system software, Collins preferred

**SALARY/PAY & BENEFITS**
- Wagestream
- Paid breaks
- Paid birthdays off
- Generous discounts for you, friends and family
- F1Arcade development plan
- F1Arcade bonus scheme
- Access to Paycare (Employee Assistance Program)
- Refer a friend bonus scheme £300

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