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Senior Customer Care Coordinator

4 months ago

Worcester, United Kingdom TSR Full time

TSR are currently recruiting for an experienced Senior Customer Care Coordinator for a 5* developer based in Worcester.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties
- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
- Maintain regular communications/updates with the customers
- Always follow the principles set out in the Customer Journey program
- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
- All defect repairs to be logged accurately
- Maintain accurate and concise records of all repairs, solutions and notes/comments
- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required
- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
- General administration duties for the Head of Customer Care
- Ensure the Customer Journey protocols are achieved, in the time frame allocate
- Comply with our GDPR policy
- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications