Client Services Administrator
5 days ago
Company Description
**Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.**
**In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.**
**In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.**
**Job Description**:
**Job Purpose**
To provide administrative support and customer facing support to the DNA laboratory. The role requires regular liaison with external and internal customers, call handling, providing reports and dealing with sample enquiries, in addition to data entry onto CLIMS. A Client Services Administrator is required to work flexibly to ensure that all contractual TRT’s are delivered for internal and external customers.
**Key Responsibilities and Accountabilities**
- Timely and accurate data entry
- Liaise with internal and external customers to ensure queries are dealt with in a timely professional manor
- Send daily, weekly and monthly reports to customers, as detailed in operation protocols
- Build and maintain excellent relationships with customers, having awareness of their different traits and organisational cultures
- Adhere Customer Operational Protocols and ensure any changes are communicated to DNA Team Lead
- Collaborate with Team Lead and Operations manager to respond to changing customer requirements and work in partnership with EFS Account Managers
- Running of invoices and responding to invoice queries from the customer
- Effectively communicate customer requests and priorities, such as urgent samples, to laboratory staff. Add urgent product codes to the system for invoicing.
- Manage release of results to external customers
- Filing, archiving and retrieval of continuity paperwork and sample cards
- Package returns and transfers to meet courier timetable
- Take responsibility for the Health and Safety of yourself and your colleagues
- Adhere to EFS Policies and Processes as detailed in the Employee Handbook
- Undertake your daily role in accordance with the Eurofins values of customer focus, competence and team spirit.
**Qualifications**:
**Knowledge, Experience and Technical Skills**
- Maintain full competence in trained areas, including keeping up to date with method changes
- Fast and Accurate Data entry
- IT Proficient - Microsoft office_ _and CLIMS
**Person Specification**
- Self motivated
- Excellent customer service and telephone manner
- Positive and forward thinking
- Good interpersonal skills
- Ability to work efficiently and effectively under pressure, maintaining a calm and professional attitude
- Able to work flexibly to meet the needs of the customer
- Good organisation and planning skills
- Ability to multitask and demonstrate initiative.
Additional Information
**Salary**: Competitive
Location: Birchwood Park
Contract: Permanent
Hours: 37.5 hours per week
- Due to the highly sensitive nature of the work, applicants should note that security clearance will be required for this role. To gain security clearance you must have five years continuous residency in the UK. Criminal convictions may prevent you from gaining security clearance. This role may in addition require random alcohol/drug screening._
-
Customer Services Administrator
3 days ago
Birchwood, United Kingdom Exchange People Full time**Customer Service Administrator required in Birchwood** **Up to £22,000 per annum DOE!** Our client, one of the UK’s leading names in their industry, are looking for experienced **Administrator **to join their customer service team at their UK Headquarters in **Birchwood, Warrington.** As a member of the customer service team, you’ll be responsible...
-
Customer Service Administrator
3 days ago
Birchwood, United Kingdom Outsource UK Full time**We are seeking a Customer Service Administrator on a 6-month + contract to work for the world's leading manufacturing and engineering clients.** - Hourly Rate: £23ph Umbrella-based in Birchwood, Warrington **Requirements**: - High level of Customer Service - Proven ability to maintain react and think quickly to fast moving fluid situations. - Develop...
-
Administrator
5 days ago
Birchwood, United Kingdom Dynamite Recruitment Solutions Ltd Full timeAdministrator/ Warehouse Administrator Location: Warrington This is a temporary to remain permanent position Start date: Asap **Salary**: £21200.00 Hours of work: Monday to Friday 8am to 5pm This position will require you to work within the offices full time Dynamite recruitment is currently working in partnership with a very well-established service...
-
Administrator
7 days ago
Birchwood, United Kingdom Omni RMS Limited Full timeRecords Administrator Business Unit: Digital Location: Warrington, WA3 6GR Contract Type: Permanent - Full Time - Mon - Fri 07:30 - 15:30 Hours: 37.5 **Salary**:£20,500 Due to continued growth and success with our new and existing clients, we are recruiting for an Administrator to join our team. We have a fantastic team, who support and help each...
-
Temporary Administrator
1 day ago
Birchwood, United Kingdom Eclectic Recruitment Full timeEclectic Recruitment are currently looking for a temporary Administrator to join their client immediately for the rest of the year, with the potential to be extended in to the new year. This role would be ideal for someone who is experienced with administrationwork and have the ability to hit the ground running. **Job Spec**: - **Keeping on top of office...
-
Administrator
1 day ago
Birchwood, United Kingdom Integral UK Full time**Administrator** **Role Overview** As an Administrator, you will be responsible for the various administrative tasks that are required to predominantly support the Water Hygiene sector ensuring their compliance in H&S and operational matters. This role is key in ensuring operational compliance and continuity to enable us to provide service levels as per...
-
Records Administrator
7 days ago
Birchwood, United Kingdom Omni RMS Limited Full time**Records Administrator** **Business Unit: Digital** **Location: Warrington, WA3 6GR** **Contract Type: Permanent - Full Time** **Hours: 37.5 (Monday to Friday 07:30 to 15:30)** **Salary:20,500** Due to continued growth and success with our new and existing clients, we are recruiting for an Administrator to join our team in Warrington. We have a...
-
Administrator
7 days ago
Birchwood, United Kingdom McCarthy Recruitment Ltd Full time**Job Title: Business Support Administrator ** **Salary: £22,000 per annum pro rata** **Location: Birchwood, Warrington** **Role: Permanent - Part Time** **WE’RE HIRING! We are Growing and we need you to be part of it!**We are looking for an experienced administrative individual to join our fabulous team! Do you want to work for a business where you have...
-
Administrator
7 days ago
Birchwood, United Kingdom McCarthy Recruitment Ltd Full time**Job Title: Business Support Administrator** **Salary: £22,000 per annum** **Location: Birchwood, Warrington** **Role: Permanent - Full Time** **WE’RE HIRING! We are Growing and we need you to be part of it!**We are looking for an experienced administrative individual to join our fabulous team! Do you want to work for a business where you have a...
-
Import Clearance Administrator
6 months ago
Birchwood, United Kingdom Seismic Group Full time**Import Clearance Administrator** **Birchwood (WA3) - Hybrid working (From Home 50% / Office 50%)** **Initial 6 month contract - highly likely to extend for the right person!** **37 hours a week: 08:00-16:00 (some flexibility around start/finish times)** **Up to £14.85 per hour PAYE depending on experience (Umbrella rates also available)** Do you have...
-
Training Co-ordinator
5 days ago
Birchwood, United Kingdom Dynamite Recruitment Solutions Ltd Full timeTraining Co-ordinator/ Administrator -Immediate start Location : Warrington Salary; £27,500 Start date : Immediate start required Duration : This is a temporary position for 12 weeks the then remain Permanente Hours of work : Monday to Friday 8am to 5pm Dynamite recruitment is currently working in partnership with a well-established business who are based...
-
Administrator
7 months ago
Birchwood, United Kingdom Jacobs Full time**Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...
-
Epd Support Administrator
7 days ago
Birchwood, United Kingdom Your World Healthcare Full time**EPD Support Administrator** **Location**: Birchwood, Warrington **Parking**:Not Specified **Job Type**: Temporary **Duration of booking**: Expected to last till end of September **Proposed start date**: ASAP **Sector**: Healthcare **Base**:Office Based **Band**: 3 **Pay Rates: 10.69** **Working Days and Hours: Monday to Friday, 37.5 hours,...
-
Staff Development Administrator
7 days ago
Birchwood, United Kingdom Your World Healthcare Full time**Staff Development Administrator** **Location**: Birchwood, Warrington **Parking**:Not Specified **Job Type**: Temporary **Duration of booking**: Expected to last till end of September **Proposed start date**: ASAP **Sector**: Healthcare **Base**:Office Based **Band**: 3 **Pay Rates**: **£10.69 (PAYE inclusive of holiday pay)** **£11.00...
-
Contract Support Administrator
5 days ago
Birchwood, United Kingdom Integral UK Full time**Contract Support Administrator** **Duties & Responsibilities** **Good Receipt** - Progress GRN of Materials within KPI's - Progress GRN of Vendors within KPI's **Quotations** - Produce ECAP quotations for authorisation via ECAP platform - Supply quotation for approval by CDM for any GMP activity **Compliance Administration** - Help manage an accurate...
-
HR Administrator
3 days ago
Birchwood, United Kingdom Bilfinger Full time**HR Administrator** Location: Birchwood Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and...
-
HR Administrator
7 days ago
Birchwood, United Kingdom Bilfinger Full time**HR Administrator** Location: Birchwood Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and...
-
Call Receipt Administrator
1 day ago
Birchwood, United Kingdom Marlowe Fire & Security Full timeWe’re going through a immense period of growth, winning a number of** remarkable, nationwide accounts**. With that, comes a significantly increased volume of inbound calls and communications from both our new and loyal customers, which is why we have an urgent need to grow our team. We’re looking for, not 1, but 2** Call Receipt Administrators** to join...
-
Fleet Administrator
7 months ago
Birchwood, United Kingdom Haier Europe Full timeFleet Administrator £23,400 per annum pro rata - this is a part-time role working 20 hours per week As Fleet Administrator, you’ll provide vital day to day support to the Fleet Operations Manager, and liaise with the wider business and external suppliers to ensure smooth running of the fleet function. With responsibility for ensuring our fleet of vans...
-
Lead Finance Administrator
7 months ago
Birchwood, United Kingdom Integral UK Full time**Lead Finance Administrator** **Role Purpose** **Financial Management** - Ensure contract profitability is protected and that invoicing is carried out in line with contract terms and conditions. - Support the operational managers to maintain their work in progress and debt profile. - Manage and provide support and guidance to Finance Administrators -...