Medical Secretary

5 months ago

Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen within the Breast & Endocrine Surgery team for a permanent, full-time PA/Medical Secretary. Working hours will be 37.5hrs per week Monday-Friday. It is expected that applicants will have completed the AMSPAR medical secretary course and have previous experience of working within the NHS within a medical secretarial role. Extensive knowledge of medical terminology is essential as are audio typing skills.

A key aspect of the role involves daily communication with patients, consultants, nurses and other health and social care professionals and therefore the post holder must have exceptional non-verbal and verbal skills.

It is expected that the post holder can work autonomously, however you will be an integral part of a busy team.

Provide day to day PA/Medical Secretary support to two consultants

Provide a first line point of contact for patients with queries relating to their diagnostic/treatment pathway

Manage consultant's diaries with regard to clinical and non-clinical activities

Liaise with consultants and medical teams in regard to in-patient waiting lists including arranging admissions for patients requiring surgery

Ensure that all clinical correspondence is transcribed in a timely manner

Be responsible for consultant's correspondence received into the Trust

Ensure that results of patient's investigations are brought to the attention of the consultants and/or medical teams

Liaise with wider team to ensure that patients receive appropriate information regarding outpatient appointments

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
Keep diary up to date, arrange appointments, and arrange travel and accommodation.
Operate an effective bring forward system and filing system.
To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway
Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings
Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service.
Organise and maintain consultant’s admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately.
Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.
Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place
Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person
Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.
Ensure all correspondence relating to patient care is acted upon in a timely manner

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