Part Time Customer Service Administrator

1 week ago


Manchester, United Kingdom Capita Full time

**Actual Salary: £10,627.50**

**Contract/ Hours of Work: Permanent. 18.75 hours per week. Hours can be worked anytime between 8am - 5pm Monday to Friday. As long as 18.75 hours are completed each week, we can accommodate hours and days to suit you. This would be a great role for someone looking for school hours.**

**Location: Office based on Oxford Road, Manchester City Centre.**

Our Operations Team requires an additional part time administrator to work within our Life and Pension division.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

The job will involve both administration and internal phone work. You will also be processing various administration tasks accurately and in a timely correspondence.

You will review payments being made to customers and deal with death claims on the annuity policies. You will process new cases to pay an annuity. There will also be general admin duties such as printing, photocopying, and scanning.

**What you will do**:

- Complete administration tasks within service standards
- Process customer correspondence in line with documented procedures
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.
- Answer inbound calls from customers within service standards.

**What we are looking for**:

- Previous experience in a customer service role/administration role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated service.

**Notes**

**What’s in it for you?**
- 23 days holiday **(rising to 27)** with the opportunity to buy extra leave. **Please note if part time this would be pro rata. Exact days for part time will be confirmed in interview.**:

- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**

**Equal Opportunities**

**Job Types**: Part-time, Permanent
Part-time hours: 18.75 per week

**Salary**: £10,627.50 per year

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 264233**Salary**: - £24,067 - £25,342- Pro-rata**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need...


  • Manchester, United Kingdom PropCall Full time

    **Job Role**: Customer Service & Property Assistant **Contract Type**: Part Time **Days/Hours**:Wednesdays and Fridays: 17:00-22:00 + Saturdays: 14:00-22:00 (16 hours per week). **Salary**: £10.43 per hour **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services...


  • Manchester, United Kingdom PropCall Full time

    **Job Role**: Customer Service & Property Assistant **Contract Type**: Part Time **Days/Hours**:Tuesdays & Thursdays: 17:00-22:00 + 1 weekend day: 8 hour shift (16 hours per week). **Salary**: £10.00 per hour **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering...


  • Manchester, United Kingdom Ready Steady Store Ltd Full time

    **No Sunday or Bank Holiday work** **Part time position - 24 hours per week (with alternate Saturday working)** **Salary - £22,750 Plus Bonus (pro rata based on 24 hours per week)** Would you like a varied role where you can use your personality to deliver great customer service and maximise every sales opportunity, and also utilise your administration &...


  • Manchester, United Kingdom Novus Property Solutions Ltd Full time

    **Part time Administrator** **Base location**: Manchester working 27.5 hours per week Monday to Friday, hybrid working offered and flexibility around daily working hours Our Administrators are the core and heart of our operational teams, through your great communication and efficient planning you will provide an essential administrative support to the...


  • Manchester, United Kingdom Approved Vitamins Full time

    Customer Service Representative **Duties**: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Utilize data entry skills to accurately input customer information and update records. - Demonstrate proper etiquette and maintain a positive and friendly demeanor with...


  • Manchester, United Kingdom D Walton Limited Full time

    An exciting opportunity has arisen to join our friendly and fantastic team here at Walton Accident Repair Specialists as a Part time Customer Service Advisor support. The role will be part time Monday to Friday 10am - 2pm. Walton ARS is one of the largest and leading Accident Repair Centres in Manchester with a fantastic reputation in the industry. We are...


  • Manchester, United Kingdom Novus Property Solutions Full time

    **Base location**: Manchester - working 27.5 hours per week Monday to Friday, hybrid working offered and flexibility around daily working hours Our Administrator’s are the core and heart of our operational teams, through your great communication and efficient planning you will provide an essential administrative support to the operational office,...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...


  • Manchester, United Kingdom HSS Hire Group Full time

    **We are currently recruiting for an Administrator to join our innovative and growing HSS Training business on permanent part time basis. Working within the Administration team you will provide support and ensure training course bookings are booked correctly on our systems. This role is 22.5 hours per week, and we can be open and flexible on how you would...


  • Manchester, United Kingdom Capita Full time

    PLEASE ADD A NOTE ON YOUR CV/APPLICATION TO ADVISE WHY PART TIME HOURS ARE SUITED TO YOU. Contract Type: Permanent Hours of work: Flexible as long as 18.75 hours are worked per week any day between Monday - Friday between the hours of 8am - 6pm. Monday is a requirement day to work. **Salary**: £11,250.00 Location: Office based on Oxford Road Manchester...


  • Manchester, United Kingdom Great Bear Full time

    Company Description Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+...


  • Manchester, United Kingdom Great Bear Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...


  • Manchester, United Kingdom DHL Full time

    Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday between 06:00 - 19:00 Location: Manchester - M32 0UT **Salary**: £22,000 - £24,100 DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...


  • Manchester, United Kingdom The Manchester College Full time

    **Job profile**: - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job details**: - Job reference REQ008081 Date posted 17/03/2023 Application closing date 31/03/2023 Location Manchester Salary - Pro Rata £9,729.42 - £10,243.31 (FTE...


  • Manchester, United Kingdom Stargaze Beauty Full time

    Stargaze Part time Receptionist/ Administrator STARGAZE MANCHESTER ARE RECRUITING FOR A P/T RECEPTIONIST/ADMINISTRATOR TO ACT AS THE FIRST POINT OF CONTACT FOR CUSTOMERS WHO CONTACT US FOR OUR AWARD WINNING AESTHETIC & BEAUTY SERVICES. **To be successful in this role you will need to have a keen interest in aesthetics & beauty, preferably studying and/ or...


  • Manchester, United Kingdom HSS Hire Group Full time

    We are currently recruiting for an Administrator to join our innovative and growing HSS Training business on permanent part time basis. Working within the Administration team you will provide support and ensure training course bookings are booked correctly on our systems. This role is 22.5 hours per week, and we can be open and flexible on how you would like...