Customer Service Team Leader
5 months ago
*You will need to* - Have prev
us experience managing a customer s
vice team
- Have an aptitude
- r dealing wi
- new problems an
- ustomer’s comp
aints
- onstrate excelle
t, professional communi
- ion both ver
- ly and written
xperience w
- ing across multiple channels (ph
- Have experience repor
ng and analysing statistics - Be able to work in our head office in Barnsley *Key Responsibilities* Working alongside senior management to increase stability through standardisation, embedding consistency in process and operating methodology. Managing and leading your direct reports in understanding and delivering business processes and policies. (Conduct and capability) Responsible for call quality performance across the team by completing individual call quality sessions both side by side and retrospectively to ensure that all quality measures are adhered to as per your daily, weekly, and monthly KPI targets. - Effectively coaching your team to motivate, engage, and inspire them to maximise performance - Reporting on key target areas to your line manager using a data driven approach, daily, weekly and monthly. - Increase sales volume and quality - Managing departmental KPIs and producing performance analyses - Complying with GDPR for departmental operations - Delivering quality feedback in a timely manner and following up on complaints - Developing and implementing team incentives - HR processes and people management - Strong Leader, able to re-focus teams, align objectives and cultivate a positive work environment - Detail focussed - used to giving daily feedback and regular updates to teams - Effective written and verbal communication skills - Delivering to your team, daily briefs and monthly department meetings - Managing change in a fast-paced environment - Monitor daily absences and productivity of teams *We are looking for a Customer Service Team Leader who can work the following:* - Office Based (Barnsley) - Monday - Friday 8:00am - 5pm Salary: Competitive depending on experience Additional pay:
- Bonus scheme - initiated after successful probation
- Other benefits based on loyalty Benefits:
- Employee discount
- On-site parking Job Types: Full-time, Permanent Pay: £26,000.00-£30,000.00 per year Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount Schedule:
- Monday to Friday Supplemental pay types:
- Bonus scheme
- Quarterly bonus Experience:
- Team Leader: 2 years (preferred)
- Customer Service: 3 years (preferred) Work Location: In person
-
Customer Service Team Leader
5 months ago
Barnsley, United Kingdom Dye & Durham Corporation Full time**Customer Service Team Lead** **Barnsley, UK *ONSITE ROLE** **WHO ARE WE?** Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence...
-
Team Leader
5 months ago
Barnsley, United Kingdom Card Factory Full timeJob Introduction **Location:1 Market street Barnsley s70 1sl** **Contracted Hours Available:12 hours over 7 days must be fully flexible** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...
-
Team Leader
5 months ago
Barnsley, United Kingdom Card Factory Full timeJob Introduction **Location:1 Market Street Barnsley** **Contracted Hours Available:12 Hours 5/7 Days fully flexible** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience...
-
Team Leader
3 weeks ago
Barnsley, Barnsley, United Kingdom River Island Full timeJob Title: Team LeaderAbout the Role:We are seeking a highly motivated and experienced Team Leader to join our team at River Island. As a Team Leader, you will be responsible for leading a team of Sales Advisors and ensuring that the store is running smoothly and efficiently.Key Responsibilities:* Lead a team of Sales Advisors to achieve sales targets and...
-
Team Leader
1 month ago
Barnsley, Barnsley, United Kingdom River Island Full timeJoin Our Team as a Team LeaderWe're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. As a Team Leader at River Island, you'll play a vital role in driving sales, improving customer satisfaction, and fostering a positive store environment.Key Responsibilities:Lead and motivate a team of Sales Advisors to...
-
Team Leader
1 month ago
Barnsley, Barnsley, United Kingdom River Island Full timeJoin Our Team as a Team LeaderWe're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. As a Team Leader at River Island, you'll play a vital role in driving sales, improving customer satisfaction, and fostering a positive store environment.Key Responsibilities:Lead and motivate a team of Sales Advisors to...
-
Team Leader
1 month ago
Barnsley, United Kingdom Iceland Full timeDescription The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country. We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...
-
Team Leader
2 weeks ago
Barnsley, Barnsley, United Kingdom River Island Full timeJob DescriptionWe're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. Our team members are a diverse and talented group of individuals who thrive in a fast-paced environment and are committed to achieving excellence in all aspects of their work.This role is a fantastic opportunity for a motivated and...
-
Neighbourhood Team Leader
5 months ago
Barnsley, United Kingdom Berneslai Homes Full time**Working Arrangements**: Full Time **Hours of Work**: 37 hours a week **Status of Employment**:Permanent This post closes at 11.59 pm on the date specified. Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an...
-
Customer Service Specialist
4 weeks ago
Barnsley, Barnsley, United Kingdom TRS Consulting Full timeJob Title: Field Service Engineer, Medical Diagnostic SystemsOur client, a leading medical and laboratory equipment supplier, is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for the service and breakdown repair of sophisticated medical and laboratory diagnostics systems used in pathology...
-
Customer Service Specialist
4 weeks ago
Barnsley, Barnsley, United Kingdom TRS Consulting Full timeJob Title: Field Service Engineer, Medical Diagnostic SystemsOur client, a leading medical and laboratory equipment supplier, is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for the service and breakdown repair of sophisticated medical and laboratory diagnostics systems used in pathology...
-
Customer Service Specialist
4 weeks ago
Barnsley, Barnsley, United Kingdom TRS Consulting Full timeJob Title: Field Service Engineer, Medical Diagnostic SystemsOur client, a leading medical and laboratory equipment supplier, is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for the service and breakdown repair of sophisticated medical and laboratory diagnostics systems used in pathology...
-
Team Leader
4 days ago
Barnsley, United Kingdom CV-Library Full timeRef: 743 Role: Team Leader Salary: £13.50 - 14.50 per hour Located: Barnsley Hours: - 12 hour shifts 7am – 7pm (4 on 4 off Rota) Our client is looking for a motivated and experienced Warehouse Team Leader to oversee the daily operations of their warehouse. The ideal candidate will be responsible for managing a team of warehouse associates,...
-
Work & Wellbeing Team Leader
1 week ago
Barnsley, United Kingdom South Yorkshire Housing (SYHA) Full timeTeam Leader, Work & WellbeingPermanentStarting Salary £34,391 per annumBarnsleyWe have an exciting opportunity for a new Team Leader to work within our Work and Wellbeing team in Barnsley.The successful candidate will lead our Individual Placement & Support employment team in Barnsley.For our perfect candidate we are offering a flexible role, working in a...
-
Income Team Leader
5 months ago
Barnsley, United Kingdom Berneslai Homes Full time**Working Arrangements**: Full Time **Hours of Work**: 37 hours a week **Status of Employment**:Permanent This post closes at 11.59 pm on the date specified. Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an...
-
Team Leader
5 months ago
Barnsley, United Kingdom Sanctuary Health Full timeLooking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have an exciting locum opportunity for a Team Leader with UK experience to join our...
-
Customer Service Representative
4 weeks ago
Barnsley, Barnsley, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...
-
Work & Wellbeing Team Leader
2 weeks ago
Barnsley, United Kingdom CV-Library Full timeWork & Wellbeing Team Leader Permanent, Full Time Barnsley Starting Salary of £34,391 per annum + Benefits We have an exciting opportunity for a new Team Leader to work within our Work and Wellbeing team in Barnsley. The successful candidate will lead our Individual Placement & Support employment team in Barnsley. For our perfect candidate we are...
-
Warehouse Team Leader
5 months ago
Barnsley, United Kingdom Wabtec Full timeWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...
-
Customer Service
5 months ago
Barnsley, United Kingdom Fernco (UK) Limited Full time**Job Purpose**: To work as part of the Internal Sales team, delivering exceptional support to customers while proactively identifying opportunities to promote and sell our products, ensuring customer satisfaction and driving business growth. Provide comprehensive assistance and proactive solutions, fostering strong relationships and maximizing sales...