Customer Service Team Leader
6 months ago
*You will need to* - Have prev
us experience managing a customer s
vice team
- Have an aptitude
- r dealing wi
- new problems an
- ustomer’s comp
aints
- onstrate excelle
t, professional communi
- ion both ver
- ly and written
xperience w
- ing across multiple channels (ph
- Have experience repor
ng and analysing statistics - Be able to work in our head office in Barnsley *Key Responsibilities* Working alongside senior management to increase stability through standardisation, embedding consistency in process and operating methodology. Managing and leading your direct reports in understanding and delivering business processes and policies. (Conduct and capability) Responsible for call quality performance across the team by completing individual call quality sessions both side by side and retrospectively to ensure that all quality measures are adhered to as per your daily, weekly, and monthly KPI targets. - Effectively coaching your team to motivate, engage, and inspire them to maximise performance - Reporting on key target areas to your line manager using a data driven approach, daily, weekly and monthly. - Increase sales volume and quality - Managing departmental KPIs and producing performance analyses - Complying with GDPR for departmental operations - Delivering quality feedback in a timely manner and following up on complaints - Developing and implementing team incentives - HR processes and people management - Strong Leader, able to re-focus teams, align objectives and cultivate a positive work environment - Detail focussed - used to giving daily feedback and regular updates to teams - Effective written and verbal communication skills - Delivering to your team, daily briefs and monthly department meetings - Managing change in a fast-paced environment - Monitor daily absences and productivity of teams *We are looking for a Customer Service Team Leader who can work the following:* - Office Based (Barnsley) - Monday - Friday 8:00am - 5pm Salary: Competitive depending on experience Additional pay:
- Bonus scheme - initiated after successful probation
- Other benefits based on loyalty Benefits:
- Employee discount
- On-site parking Job Types: Full-time, Permanent Pay: £26,000.00-£30,000.00 per year Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount Schedule:
- Monday to Friday Supplemental pay types:
- Bonus scheme
- Quarterly bonus Experience:
- Team Leader: 2 years (preferred)
- Customer Service: 3 years (preferred) Work Location: In person
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