Customer Service

5 months ago


Barnsley, United Kingdom Fernco (UK) Limited Full time

**Job Purpose**:
To work as part of the Internal Sales team, delivering exceptional support to customers while proactively identifying opportunities to promote and sell our products, ensuring customer satisfaction and driving business growth. Provide comprehensive assistance and proactive solutions, fostering strong relationships and maximizing sales potential within the customer base.

**Responsible for**:
**Customer Service**:

- Customer account maintenance and coordination
- Management of Key accounts and providing consistency and clarity to these accounts, as required.
- Update and maintain customer information.
- Obtaining Proof of Deliveries
- Handling invoice queries and credit requests for all customers when requested by Sales Team Leader.
- Sending Data sheets and certificates to customers as and when requested.

**Pro-Active Sales**:

- Be proactive in identifying possibilities for new accounts, dependent upon the customer requirements, identifying Customer trends and previous Customer orders.
- Pro-active calling to existing and new customers for UK sales purposes as required. Highlighting any new potential projects to Sales Team Leader and ASM’s and engaging Contractors.

**UK and International Sales**:

- To provide support to the UK and International Sales Administrators.

**Other duties**:

- Price file maintenance
- Supporting the Purchasing team with any highlighted or expected increased sales volumes.
- Supporting the Sales Team Leader with required duties/tasks.
- Supporting Area Sales Managers and Sales Director with enquiries and customer information.
- To provide general administrative support and ad-hoc duties as and when required.

**Person Specification**

**Essential**
- Exceptional customer service skills
- Currently working in a similar role
- Team player with a positive attitude
- Excellent communication skills (written and verbal) across several communication channels
- Ability to work at a fast pace whilst maintaining high levels of accuracy
- Quality conscious with a ‘right-first-time’ mentality
- Maintaining a positive, empathetic and professional attitude toward customers and internal staff at all times
- Good IT and Excel skills

**Advantageous**
- ITOPS qualification
- Knowledge of export or previous export experience

**Other Information**
- **Hours** - 39 hours per week are: 08.30 to 17.00 Monday to Thursday, 08.30 to 16.00 - Friday, flexibility is essential to meet business needs.
- Full-time, office-based role
- Holidays - 25 days plus bank holidays plus a day off for your birthday
- Westfield, which includes a 24-hour helpline plus money back on dental, optical, and therapy treatments
- 4% employer pension contribution
- Free car parking

**About Us**:
Since its inception in 1989, Fernco, previously known as Flexseal, has been at the heart of the civils and drainage sectors, playing a vital part in shaping the way contractors repair and refurbish drainage and sewer pipelines across the globe. Part of a global group with almost 60 years of reputation for supplying high-quality products, Fernco offers a service to match and operates with a spirit of innovation across all areas of the company. Fernco is focused on adding value to all levels of the supply chain, from distributors, builders merchants and wholesale partners to the end-users of our products.

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: Cust.Serv-Apr-24



  • Barnsley, United Kingdom LCD KING Full time

    **About Us**: - LCD King is a trusted mobile repair company with years of experience and a commitment to providing high-quality service. Whether our customers need a quick fix or a full refurbishment, our team of experts is ready to help. We take pride in offering a high-quality repair service that is both cost-effective and efficient. Our technicians are...


  • Barnsley, United Kingdom Stash Self Storage Ltd Full time

    We are looking for a Customer Service Assistant for our site at Barnsley. **As a Customer Service Assistant, you will be responsible for**: - Drive sales - Maximize store profitability by promoting rental services & add on sales. - Ensure that a high level of customer service is always delivered. - Handling customer enquiries. - Providing quotations to new...


  • Barnsley, Barnsley, United Kingdom Perrigo Full time

    We are seeking a skilled Customer Service Administrator to join our team at Perrigo. As a key member of our customer service team, you will be responsible for processing sales orders, resolving customer queries and claims, and providing exceptional customer support.Key ResponsibilitiesProcess sales orders for UK, EU, and International MarketsResolve customer...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Barnsley, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Barnsley, United Kingdom KELTEK Recruitment Full time

    KELTEK are looking to recruit and experienced Customer Service Advisor to join a fantastic company that comes highly recommended by current and past employees. This position is in the central Barnsley area, easily commutable by car or public transport. This position comes with great rates of pay and bonus opportunities, many additional benefits and company...


  • Barnsley, Barnsley, United Kingdom Perrigo Full time

    We are seeking a skilled Customer Service Administrator to join our team at Perrigo. As a key member of our customer service team, you will be responsible for processing sales orders, resolving customer queries and claims, and providing exceptional customer support.Key ResponsibilitiesProcess sales orders for UK, EU, and international marketsResolve customer...


  • Barnsley, Barnsley, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and maintaining a clean and safe store...


  • Barnsley, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Barnsley** - Pay Rate: £12.98 per hour from April 1st, with £14.00 per hour for Sunday overtime - Temporary Contract: 8-12 weeks, approximately 37.5 hours per week - Shift Hours: Monday to Friday, 08:00 am - 18:30 pm; Saturday, 08:00 am - 15:00 pm; Sunday, 09:00 am - 14:00 pm (*Sunday shifts are rare but flexibility is...


  • Barnsley, United Kingdom WeRecruit Auto Full time

    **Motor Trade Service Advisor required in Barnsley** Monday - Friday 8am - 5.15pm **NO Weekends** £26,000 + bonus with OTE in region of £33000 Opportunity to join a reputable car dealership with strong staff retention, their Service Department very rarely have an opportunity to join the team but now is that time! We're looking for someone with great...

  • Service Planner

    6 months ago


    Barnsley, United Kingdom Ascot Doors Service Ltd Full time

    **JOB PURPOSE**: As the Service Planner / Coordinator for our North East region based at our regional office in Barnsley - you will be working for a business who are leaders in their field, where creating and maintaining amazing relationships with their customers is the number one priority! We are an incredibly stable, expanding business with a great team...


  • Barnsley, United Kingdom Andy File Associates Ltd Full time

    **Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this temp position** Customer Service Advisor **Starting from**: ASAP **Till**: Temporary Ongoing **Purpose of the Role** The main purpose of this role is to process all customer orders accurately and in a timely fashion and ensure customer’s...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Barnsley, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...


  • Barnsley, Barnsley, United Kingdom Perrigo Full time

    At Perrigo, we strive to deliver exceptional customer experiences through our mission to make lives better through trusted health and wellness solutions. As a Customer Service Administrator, you will play a vital role in ensuring the smooth processing of sales orders for UK, EU, and International Markets. Your responsibilities will include resolving customer...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Barnsley, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our team at beBee Professionals in Barnsley. As a key member of our team, you'll deliver exceptional customer service and support, contributing to our operational success.Key Responsibilities:Engage with customers to provide outstanding service and support.Participate in all aspects of our...


  • Barnsley, Barnsley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Barnsley, UK. As the first point of contact, you will handle incoming calls, emails, and chat queries with professionalism and efficiency.Key Responsibilities:Provide accurate information about products and services.Resolve customer issues promptly and...


  • Barnsley, Barnsley, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Colleague at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...


  • Barnsley, United Kingdom CV-Library Full time

    Temporary Customer Services Advisor Barnsley I am recruiting for a local authority who is looking for a customer service advisor to assist with Winter Fuel Allowance initiative between October 2024 and March 2025 to encourage and support local people to make a claim. Key Responsibilities Respond to customer enquiries (some of which may be upsetting)...


  • Barnsley, Barnsley, United Kingdom Asda Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProviding excellent customer service and ensuring a welcoming store environmentWorking across multiple departments, including serving...


  • Barnsley, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...