Control Centre Team Leader

3 weeks ago

Barnsley, United Kingdom Ancala Water Services Full time

**About The Role**:
**Control Centre Team Leader**

**Location**: Barnsley, S75 1JN

**Salary**: £32,420 to £34,920 (depending on experience)

**Role Type**: Permanent, 37 hours per week (Monday to Friday)

**Benefits**:25 days annual leave plus bank holidays, annual bonus scheme, paid birthday day off, Westfield health cashback plan, generous pension scheme, flexible working hours, life assurance, enhanced maternity and paternity benefits.

As a Control Centre Team Leader, you’ll help direct the day-to-day operations and success of the control centre by providing efficient and valued leadership to a team of Control Centre Coordinators at our Head Office in Barnsley. You’ll play a key role in safeguarding public health, protecting the environment and maintaining the reliability and sustainability of water supply systems. As a confident communicator, you’ll easily forge strong relationships with internal and external stakeholders to ensure efficient resource allocation, timely project execution and compliance with regulatory standards, as well as adherence to our SLAs. Your passion for delivering excellent customer service will ensure each interaction results in a positive customer experience, no matter how small or complex the initial contact. In this role, you’ll manage planned and reactive activities to make sure they’re undertaken at the right time to reduce impact to both customers and assets. Perhaps you’ve worked in a similar role recently and are seeking a new challenge or maybe you may feel ready for your next career step. Either way, we’d be thrilled to hear from you.

**What You’ll Be Doing**:

- Leading a team as a front-line resource with responsibility for day-to-day management, monthly 1:1’s and performance reviews
- Lead a culture of health and safety behaviour and contribute to our health and safety culture
- Managing key stakeholders within internal teams, external agencies, contractors and other key customers
- Supporting and developing your team staff through a fair and encouraging culture to ensure SLAs are met or exceeded
- Assessing and supporting incident management to maintain H&S standards and contribute to timely and positive resolutions
- Managing all reactive, pre-planned and ad-hoc work allocation for your business area
- Tracking and monitoring of performance against key metrics, regular reporting and by identifying improvement opportunities
- Responsibility of Jeopardy Managing ensuring that you are proactively identifying, assessing, and mitigating risks to provide a continues and reliable water supply for customers

**What You’ll Bring**:

- Experience of working collaboratively and cross-functionally to drive performance to meet targets
- Successful line management experience through inclusive and supportive leadership
- A high degree of IT Literacy to enable MS Office usage, as well as bespoke IT software packages
- Excellent reporting and data analysis skills with the ability to interpret data to influence key decisions
- Confident written and verbal communication skills to interact with all hierarchical levels
- Strong time management and prioritisation skills to allow you to work meet deadlines and achieve personal and team objectives
- Experience of working within a reactive and changing environment

**About you**:

- You must have been a full-time resident of the UK for the past 5 years
- Be prepared to undertake a security check

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