Control Room Team Leader

2 weeks ago


Barnsley, United Kingdom Doyle Security Ltd Full time

Due to the continued expansion at Doyle Security we are looking to appoint a Control Room Team Leader to ensure the safety and security of people, premises and property.

This is a full-time, permanent position working 12-hour day shifts, on a 6 on 3 off basis.

Based at our HQ near junction 37 of the M1 in Dodworth, Barnsley, S75 3SP.

**What we can offer you**:

- A minimum hourly rate of £12
- Holiday pay
- 24/7 access to our online portal to plan your shifts
- Career progression opportunities
- Free Parking

**Responsibilities will include**:

- Monitoring CCTV.
- Handling incoming and outgoing telephone calls, including alarm callouts and customer enquiries.
- Handling officers’ enquiries.
- Tasking jobs to mobile patrol officers & supervisors.
- Key checks/audits.
- Confirming shifts with officers.
- Covering officers’ sickness at short notice with a trained replacement.
- Completion of full in-depth reports of incidents and faults which may occur.
- To ensure all company policies and procedures are followed accordingly.
- Ensure all documentation completed to a high standard.

**Applicants Must**:

- Hold a frontline SIA Security License.
- Have proven experience within the security industry.
- Be able to provide a 5-year work/school history.
- Have excellent communication skills and be customer service focused.
- Be able to work as part of a team.



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