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Control Centre Coordinator

4 months ago

Barnsley, United Kingdom Ancala Water Services Defence Ltd Full time

**Control Centre Coordinator**

**Location**: Office-Based

**Salary**: circa £23,843

**Role Type**: Permanent, Full-Time, 37 hours per week (Monday to Friday)

**Benefits**:25 days annual leave plus bank holidays, birthday day off, annual bonus scheme, Westfield healthcare plan for you and your dependents, generous pension scheme, flexible working hours, life assurance, critical illness cover, enhanced maternity and paternity benefits and lots more

Ancala Water Services is a private utilities company providing clean and wastewater services to over 1,000 Ministry of Defence establishments across England and Wales. Our aim is to revolutionise the operation of the water services industry, but we need top talent to help us achieve this.

**Joining our pivotal Control Centre team, we’re seeking a confident, resilient and proactive individual who has experience of delivering a first-class customer service to internal and external customers. As a Control Centre Coordinator, you’ll be part of the team that is responsible for ensuring that planned and reactive activities are undertaken at the right time to minimise asset failure and customer impact. Ancala Water Services encourages a healthy work/life balance and we reward our employees generously for their hard work with our excellent benefits package and friendly, supportive culture.**

**What You’ll Be Doing**:

- Answering and registering calls and correspondence promptly from a variety of sources
- Providing an essential contact service to our internal and external customers
- Capturing detailed information from customer contact and entering this into our system
- Working as part of a close-knit team to make sure all jobs are logged, progressed and resolved
- Scheduling planned and reactive work for our operational teams and re-scheduling jobs where applicable
- Helping to reduce travel time of operational staff through by strategically planning workloads
- Allocating resource to the most urgent jobs to make sure our SLAs are adhered to
- Producing, maintaining and sharing performance data with stakeholders
- Liaising with colleagues in the wider business to allocate jobs and monitor them through to closure
- Managing job feedback within our IT system to ensure we are in line with contractual procedures

**What You’ll Bring**:

- Strong administration and IT skills which will include Microsoft Excel, Word and Outlook
- Excellent written and verbal communication skills and ability to convey messages effectively
- Ability to prioritise own workload while working under pressure to deliver individual and team objectives
- The confidence to develop good working relationships with internal and external customers
- A keen, hard-working attitude with the desire to work with a supportive and friendly team
- The ability to multitask effectively and work on several tasks at one time
- A ‘can-do’ attitude with the ability to keep calm under pressure and tackle changing priorities with ease

**About you**:

- **You must have been a full-time resident of the UK for the past 5 years**

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£23,500.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Barnsley: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: 090223