Control Centre Coordinator

7 months ago

Barnsley, United Kingdom Ancala Water Services Full time

**About The Role**:
**Role**: Control Centre Coordinator

**Location**: Barnsley, S75 1JN

**Starting Salary**: £21,546 to £26,594 (depending on experience and pro-rata if part-time)

Benefits: 25 days annual leave plus bank holidays, birthday day off, annual bonus scheme, Westfield healthcare plan for you and your dependents, generous pension scheme, flexible working hours, life assurance, critical illness cover, enhanced maternity and paternity benefits and lots more

Are you a highly organised, helpful and friendly individual who is seeking a new challenge? Maybe you’ve been working in a call centre environment and fancy a change of pace. Or maybe you’re an experienced administrator who thrives on customer service excellence. Either way, we’d love to hear from you

In this role, you’ll play a key role in ensuring that planned and reactive works across over 1,000 Ministry of Defence sites are undertaken at the right time to minimise disruption to our valued customers. And with a network that covers a third of the UK, we’ve got a big job on our hands That’s why we’re looking for process-driven, resilient and customer-focused individuals to join our team. You will be accountable for the planning and scheduling of works for our field teams, contractors, and key stakeholders undertaking all related activities required to ensure works are completed in line with customer and business expectations. You’ll be coordinating a variety of repair and maintenance jobs and liaising with both customers and operational staff to see each job through to completion. You’ll also be responsible for making sure that jobs are recorded accurately, progressed on time and delivered to the highest standards.

**What You’ll Be Doing**:

- Optimising, preparing, and scheduling the preventive, planned and remedial maintenance
- You will schedule work orders in accordance with SLAs, whilst optimising travel routes and increasing productivity
- Delivery of exceptional customer service, in line with customer Service Level Agreements and expectations
- Capturing detailed information from customer contact and entering this into our system
- Making sure all jobs are logged, allocated to field staff, progressed and resolved
- Managing job feedback in our IT system

**What You’ll Bring**:

- Strong administration and IT skills which will include Microsoft Excel, Word and Outlook
- Ability to communicate fluently with customers, external & internal stakeholders
- The confidence to develop good working relationships with internal and external customers
- A keen, hard-working attitude with the desire to work with a supportive and friendly team
- The desire to improve processes and to meet deadlines
- The ability to multitask effectively and work on several tasks at one time
- A ‘can-do’ attitude with the ability to keep calm under pressure and tackle changing priorities with ease

**About you**:

- You must have been a full-time resident of the UK for the past 5 years
- Be prepared to undertake a security check

**About Us**:
Ancala Water Services own and manage water and wastewater assets and optimise operations to create value for customers and shareholders.

We deliver water and wastewater services to over 1,100 sites throughout England and Wales including the £1billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD). We manage boreholes, reservoirs, surface water pumping stations, sewage pumping stations, treatment works, distribution mains, oil and water interceptors, sewers and meters. The company is committed to providing wholesome water to our customers and managing the treatment of wastewater, with a focus on protecting the environment.

Here at Ancala Water Services, people are at the heart of what we do. As a private utilities company, we are passionate about delivering water and wastewater services to over 1,000 Ministry of Defence sites throughout England and Wales.

Every individual plays an important role in the success of our business, with no role too small. Whether you’re analytical, hands-on, resourceful or have a passion for people, we have a role for you. With our varied approach to your development, we’re committed to supporting you to reach your full potential.

So, if you’re looking for an opportunity to make a difference every day, while helping us create a sustainable future, we’d love to hear from you.

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