Customer Service Representative

1 month ago


Barnsley, Barnsley, United Kingdom Tesco Full time
About the Role

We are seeking a Customer Service Representative to join our team at One Stop, a subsidiary of Tesco. In this role, you will be responsible for providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

Main Responsibilities
  • We know our customers and serve them with passion and pride, giving great natural service.
  • We actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
  • We work across all areas of the store, including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
  • We put into practice the training we have received to ensure we work safely.
  • We take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • We are knowledgeable about our store's performance, understanding the part we play and what we need to do together to deliver profit.
  • We are ourselves, living our values, making everyone feel welcome, and always following our policies.
  • We ensure we clock in and out at the start and end of our shift to ensure we are paid accurately for the hours we work.
  • We keep ourselves, our colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
  • We always follow the think 25 policy when serving age-restricted products to all customers.
  • We respond quickly to assistance calls or interventions on self-service checkouts, explaining what we are doing to the customer.
  • We work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
  • At certain times, we may be responsible for running the shift in the absence of our Shift Leader and Store Manager.
  • We ensure we follow all the training we have received to keep ourselves, others, and the store safe and legal.
Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

We treat each other how they like to be treated, work together as one team, and make things easier.



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