Customer Service Administrator

3 months ago


London, United Kingdom Ferrari Group Full time

**FG Logistics LTD, a Ferrari Group company**, is recruiting for the position of:
**CUSTOMER SERVICE ADMINISTRATOR**

Based in the **central London** office, the Customer Service Administrator will be the first point of contact for our high end customers. They will be responsible for building and maintaining the relationship with the clients while offering tailor-made services to meet their shipping needs.

DUTIES & RESPONSIBILITIES:

- Manage customer enquiries and ensure smooth operations
- Coordinate with other departments and branches to ensure timely delivery of shipments
- Investigate and resolve customer complaints or issues in a timely and professional manner
- Assist in maintaining customer satisfaction by conducting follow-ups with clients after their shipments have been delivered
- Ensure all quality controls procedures are updated and adhered to
- Go above and beyond to maintain the high standards of our company

**REQUIREMENTS**:

- Previous experience in freight forwarding / logistics is a necessary requirement
- Excellent communication skills, a positive attitude and a commitment to delivering outstanding service
- Strong problem-solving skills
- Meticulous attention to detail
- Good understanding of Incoterms
- Good organisational skills with the ability to meet tight deadlines
- Works well under pressure and is able to multitask in a fast paced setting
- Previous knowledge of of AS400 preferable
- English language required
- Italian / French language is preferable

TERMS & PACKAGE
- Full time, permanent contract
- Competitive Salary
- Hybrid option available following the satisfactory probationary period
- Pension
- 22 Days holiday / calendar year

**AT FERRARI GROUP, WE BUILD RELATIONSHIPS**

Ferrari Group is an equal opportunity employer. Ferrari Group does not discriminate based on race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.



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