Housing Options Support Officer
6 months ago
Job description
Directorate: Adult Care, Housing & Public Health
Permanent, Part time, 22.2 hours per week within the Housing Advice and Assessment Team, working pattern Wednesday, Thursday, and Friday.
We have a vacant Housing Options Support Officer post within Housing Options Team based at Riverside House.
The successful applicant will:
- Provide basic advice to customers regarding their housing options and ensuring accurate information on all housing services of the Council is given.
Deal with customer enquiries and record documentation.
Gather customer information, refer to appropriate officers and to other services.
Receipt and distribute incoming post, process correspondence, and send mail out.
Carry out filing, preparing documents for scanning, photocopying, arranging meetings, diary appointments, taking minutes and processing orders and invoices within agreed procedures.
The team works on a rota basis to deliver telephone, written, electronic, face to face advice at Riverside House in Rotherham.
Excellent communication skills are needed for this role, and you should have experience of working within a customer focused service delivery organisation.
- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. _For further information, please visit our _website_._
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