Maintenance Utilities Officer
7 months ago
**Maintenance Utilities Officer - MUO01**
Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.
Action is a Registered Charity and Housing Provider and offer support to vulnerable individuals and families, enabling them to establish and maintain a home. Action empowers them to recognise what they can do and support them to develop the skills they need for their long term independence
Action is looking to recruit a full time Maintenance Utilities Officer to work alongside the Maintenance Admin Team, based in Rotherham.
**The post details are as follows**:
**Hours**: 37 hours per week
**Contract**: Permanent
**Salary grade**: £22,825 - £26,825
**Benefits**: - 27 days holiday - 2 days of annual leave will be allocated by the business between Christmas and New Year (plus 8 statutory public holidays)
- Company Pension Scheme
- Company Shop
- Westfield EAP
- Charity Worker’s Discount
**Office Base**: Rotherham, S60 1DX
- Experience of working in a busy administrative office
- Understanding of the importance of confidentiality
- Excellent organisational skills, the ability to prioritise own workload, work on your own initiative and as part of a team
- Have a positive attitude towards work
- A willingness to adapt to a variety of tasks
- Computer skills including all Microsoft packages
- Accurate information recording
**Purpose of Role and Specific Duties**:
- Contacting suppliers when the organisation takes on new properties and contacting suppliers when the organisation returns properties to landlords
- Responsible for any meter faults and arrange meter exchanges
- Monitor consumption treads in the market by comparison
- Collect consumption data from our gas and electric bills, highlighting estimated, actual meter reads and high usage
- Create and maintain accurate records
- Monthly KPI’s
- Answering the office phone, deal with maintenance queries, log voids, log repairs (on selected days)
- Close repairs down on our housing management system (on selected days)
- Log repairs via our housing management system (on selected days)
- Manage shared maintenance inbox (on selected days)
- Person Specification _
**Experience Required**
- Experience of working in an administrative environment
- Experience of working in a fast paced ever changing environment
- Experience of using an IT based recording system
- Experience of dealing with vulnerable customers
- Understanding of the importance of confidentiality
**Specialist Knowledge & Skills**
- Knowledge and understanding domestic metering
- Knowledge and understanding of all domestic meter types and their functions
- Empathetic and patient approach to vulnerable customers
**Education**
- Computer skills including all Microsoft packages
- Ability to adapt and learn to new IT systems
- Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
**Interpersonal & Communication Skills**
- The ability to be flexible and cooperative as part of a team.
- Willingness to continue further training and personal development
- Optimistic about the possibility of personal growth and change.
- Excellent time management skills and the ability to work quickly and efficiently to juggle multiple priorities
- Resilience and the ability to cope
**Job Types**: Full-time, Permanent
Pay: £22,825.00-£26,825.00 per year
**Benefits**:
- Casual dress
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Are you confident with IT, including the use of MS packages?
**Experience**:
- Maintenance: 1 year (preferred)
Work Location: In person
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