Administrative and Clerical Officer

3 months ago


London, United Kingdom Oxleas NHS Foundation Trust Full time

**Single Point of Access (SPA), Specialist Children's Services (SCS) and CAMHS**
**Children and Young People's Services - Single Point of Access**
**Base: Memorial Hospital, Oxleas sites, remote working**
Flexible shifts to cover operational hours between 8.00am to 7 pm, Agile working including call centre duties, but dependant on operational needs dictated via a detailed team rota

This post is within an Administration team

This service receives in excess of **130 calls a day **, as an administrator in the team you will be required to answer calls from families, service users and healthcare professionals, with the expectation to deal, resolve and record the call.

This is a varied administration role and requires the administrator to carry out the following:

- Overseeing a service, which requires managing various waiting list, breaches via RIO (patient led system), liaising with various HCPs and management, provide training to band 2/3 SPA staff and transformation participation in conjunction with leads. You will also be required to attend various meetings, relating to your allocated service. NB service will change from time to time dependent on operation needs.



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