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Imaging Administrative Officer
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our exceptional team as an Imaging Administrative Officer. This is an exciting opportunity to work in a busy and dynamic environment, providing front-line reception services to patients attending for imaging procedures.
Key Responsibilities- Provide a welcoming and professional reception service to patients, reflecting the commitment of the Directorate to customer care and quality.
- Work with other team members to implement improvements to the efficiency and quality of the service, ensuring high professional standards at all times.
- Contribute to the delivery of a comprehensive administrative and clerical service within Radiology, ensuring the successful preparation of appointments and maintenance of the waiting list.
- Ensure that all available appointment slots are filled and no slots are lost, maintaining a cancellation list and ringing patients to attend at short notice.
- Coordinate patients' imaging requirements to coincide with other hospital appointments, ensuring DNAs (non-attendances) letters are sent to referrers promptly and new appointment letters are sent to patients.
- Work to departmental hours of service, covering other team members during holiday or other absences and offering assistance to other clerical staff in all areas.
- Previous experience of reception duties, dealing directly with members of the public.
- Confident use of telephone, good telephone manner, able to take and give accurate telephone messages.
- Confident to act on own initiative with minimal supervision.
- Ability to multi-task and be flexible throughout the day.
- Knowledge and awareness of customer care.
- Excellent use of a computer/keyboard skills.
- Able to organise and prioritise own work schedule.
- Good attention to detail for accurate input of data.
- Good communication skills, ability to communicate at all levels.
- Demonstrable experience in dealing with the public in sensitive and confidential information.
- An understanding of information governance.
Lewisham and Greenwich NHS Trust is committed to providing high-quality patient care and services. As an Imaging Administrative Officer, you will be part of a dynamic team working towards a common goal of delivering excellent patient care. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.
