Imaging Clerical Officer

7 months ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

We are seeking enthusiastic, highly motivated clerical officer to join our exceptional departmental team.

We are looking for someone who is a dedicated team player, able to work under pressure and have strong customer service skills to join our busy clerical team.

The role will be based cross site at Queen Elizabeth Hospital, Imaging Department and Community Diagnostic Centre Eltham Community Hospital, Imaging Department.

We are working towards departmental shift work which will cover 7 days a week 8am-8pm and you will be expected to display a flexible approach to these working patterns. Working patterns can alternate between 08.00 to 16.00, 09.00 to 17.00 and occasionally 12:00 to 20:00.

Our clerical team are the first point of contact for patients and visitors as they arrive in our department and we are looking for friendly individuals who can deliver consistent, quality, customer care to all.

You must have good IT skills; some knowledge of patient database management would be an advantage but not essential as full training will be provided.

Attention to detail is a must as you will be entering data on to the Radiology Information System as well as iCare and accuracy is therefore vital.

A good telephone manner is essential as you will need to speak to patients and professionals alike on a daily basis.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

**Job Summary**:
1. Accountable to Imaging Co-Ordinator and Administrator.
1. To provide “front line” reception service to patients attending for X-rays, ultrasound & Obstetric Ultrasound, CT, MRI and other imaging procedures. Reflecting the commitment of the Directorate to customer care and quality and ensuring that all visitors are greeted in a welcoming manner.
1. To provide and take a proactive role in prioritising the delivery of an effective and efficient reception service for the Imaging department and able to respond to the changing demands of the service ensuring high professional standards at all times.
1. To work with other team members in implementing any improvements to the efficiency & quality of the service and develop competencies in all areas, whilst keeping up-to-date in their role and providing on-going support to colleagues.
1. To contribute to the delivery of a comprehensive administrative and clerical service within Imaging.
1. To ensure the successful preparation of appointments covering all Imaging modalities following guidelines/preparations consistent with requested examination, book patients at the reception, and liaise with staff in the department.

**Key Result Areas & Performance**:

- Responsible to receive patients, carers, relatives and other staff, as they arrive in the department in a pleasant, helpful and caring manner.
- Confirm patient’s identification and complete any necessary data, e.g. ethnicity, patient’s telephone number, etc. on to iCare/Cerner and ensuring the data is transferred to the Radiology Information System (RIS)
- Responsible for directing patients through the Imaging department.
- Responsible for handling and assisting patients/visitors with queries of a sensitive nature, explaining procedures in layman’s terms, what to expect in procedures, in the absence of a clinical staff, stressing the examination requirements, as per agreed procedures.
- Required to liaise with diagnostic coordinator with updates of patient delays i.e. sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations.
- Responsible for handling telephone and reception queries from patients, other hospital staff and General Practitioners. This will include advising patients regarding preparation for their examinations and taking details of cancellations ensuring they are acted promptly upon including updating RIS (Radiology Information System) accordingly.
- Responsible for handling enquiries from clinics, doctors and other hospitals requiring a copy of reports and printing and faxing these as necessary.
- Responsible for ensuring that paper referrals received are date/time stamped and th

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