Appointment Administrator
6 months ago
Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face. Receive telephone calls and enquiries on a handset/headset via the telephone call queue management system (Liberty) from patients, GPs, wards and Consultants. Providing an efficient service regarding enquiries and the rescheduling of new and follow up outpatient appointments.
Working within set work patterns, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Outpatient Appointments Supervisor. Entering and retrieving data from hospital computer systems. Training of new staff in simple tasks where appropriate. Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care.
Have relevant and up to date knowledge of the Trusts Standards Policies, following them at all times. Be responsible for updating own knowledge as and when necessary in agreement with the Outpatient Appointments Supervisor. Ensure patient identifiable information given, received or held in any form is processed and protected in accordance with Trust Policy. Take ownership of equipment supplied to enable job role to be fulfilled.
Support with welcoming and induction of new staff into the team as required including those helping on a short term basis. Ensure adherence to agreed national as well as local waiting targets. Routine input of demographics data and personal details of patients using Camis to ensure there is an up-to-date record of patient information and to ensure a high standard of data quality. For all appointments ensure any additional requirements are arranged according to patient or consultant request e.g.
interpreter. To understand the complex appointment booking procedures and the different requirements of each department, this may include rescheduling of appointments to cover diagnostic or genetic testing, multiple appointments within departments/therapies. Attend any departmental meetings as required. Ensuring working area is kept clean, tidy and well maintained at all times, complying with Health and Safety HSE regulations.
To fully participate in training and learning for all aspects of the Outpatient Appointment Administrator role and services that sit within it. To undertake all mandatory and role specific as appropriate to the role and ensure it is renewed as required. Respect individual values, cultural and religious diversity of patients and contribute to the service provision of these needs. To participate in the staff rota with varying shift start and finish times.
Ensure patients are contacted verbally to make and agree appointments. A minimum of three attempts should be made to contact patient to agree appointment. If no response after third attempt appointment to be sent by letter. Record all attempts to contact patient by telephone on PAS system.
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Appointment Administrator
6 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeThe Outpatient directorate at Northampton General Hospital is looking to appoint a full time Appointment Administrator to join them in the outpatient contact centre. You will be an important part of the team delivering a high quality service to patients in dealing with their enquiries and the rescheduling of their outpatient appointments. You will be...
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Administrator
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Northampton, United Kingdom CV-Library Full timeI am currently looking for an Administrator in Northampton to work for a housing contractor on a permanent contract. Ideally, I'm looking for an Administrator who has: Relevant experience working in a similar role Knowledge of trades/repairs maintenance Good experience using Microsoft and technology Good written and verbal skills Problem-solving...
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Administration Support
6 months ago
Northampton, United Kingdom Northampton General Hospital Full timeTo deal with enquiries on behalf of the Clinical Teams or from patients either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available. Assist with the coordination of clinics or lists to ensure effective time management and book patient appointments as required....
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Administrator
6 months ago
Northampton, United Kingdom Jackson Grundy Full time**About us** Jackson Grundy is a small business in Northampton. We are professionaland innovative. Our work environment includes: - Modern office setting Overview: We are seeking a highly organised and detail-oriented Administrator to join our team. As an Administrator, you will play a crucial role in ensuring the smooth operation of our office. This is...
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Administrator
6 months ago
Northampton, United Kingdom Jackson Grundy Full time**About us** Jackson Grundy is a small business in Northampton. We are professionaland innovative. Our work environment includes: - Modern office setting Overview: We are seeking a highly organised and detail-oriented Administrator to join our team. As an Administrator, you will play a crucial role in ensuring the smooth operation of our office. This is...
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Administrative Assistant
6 months ago
Northampton, United Kingdom Footsteps Daycare 2018 Ltd Full timeJob Title: Administrative Assistant Part-Time Administrative Assistant required for Children's Nursery Location: Northampton Position: Part-Time Administrative Assistant Hours: Specify Part-Time Hours, e.g., 25 hours per week (1.00pm-6.00pm) Footsteps Daycare is a vibrant and nurturing children's nursery dedicated to providing a safe, educational, and...
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Administration Support
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Facilities Administrator
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Patient Contact Centre Administrator
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Reception/administration Clerk
5 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeThe post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...
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Reception/administration Clerk
6 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeThe post holder will provide efficient and comprehensive administration support, working as part of a team. Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team. Knowledge of the NHS computer systems would be...
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Administrative Assistant
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Administration and Clerical Assistant
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Sales Administrator
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Office Administrator
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Northampton, United Kingdom Dream Transport Solutions Ltd Full time'''Responsibilities''' - Perform clerical and administrative tasks to support the smooth operation of the office - Manage and organize office files, documents, and records - Maintain office supplies inventory and place orders when necessary - Assist with data entry and maintaining databases - Schedule appointments and meetings, and coordinate calendars -...
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Administration Assistant
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Northampton, United Kingdom Northampton General Hospital Full timeHand Therapy and Enablement Centre Provide a reception service for the Hand Therapy and Enablement Centre outpatient services. Receiving patients, medical records, booking appointments and maintaining the clinic diary. Receive and distribute information relating to patients appointments and clinical reports. Complete template letters to patients and health...
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Property Administrator
6 months ago
Northampton, United Kingdom Jackson Grundy Estate Agents Full time**About us** Jackson Grundy is the no.1 estate agent in Northamptonshire. Established in 1994, we are celebrating our 30th year. Our work environment includes: - Modern office setting Overview: We are seeking a highly organised and detail-oriented property administrator to join our team. As an Administrator, you will play a crucial role in ensuring the...
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Office Administrator
5 months ago
Northampton, United Kingdom RehabBasics Full time'''Responsibilities''': - Perform various clerical and administrative tasks to support the smooth operation of the office - Answer phone calls with professionalism and excellent phone etiquette - Maintain office supplies and inventory, ensuring everything is well-stocked - Organize and schedule appointments, meetings. - Prepare and distribute...
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Administrator - Safeguarding Team
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Account Administrator
7 months ago
Northampton, United Kingdom Mitie Full timeAccount Administrator ***: **Job Overview**: This role involves being the first point of contact for our customer and requires the ability to communicate, both verbally and written, in a highly professional manner. To build effective and trusted customer relationships and KPI delivery on planned and reactive maintenances in the electronic security sector....