![Handsfree Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
3 months ago
Since 2004, we have specialised in the supply and installation of in-vehicle technology - a total solutions provider and market leader. As leaders in the field of vehicle safety and security, our team has a range of experience providing products and installations into cutting edge SMEs, as well as multi-million-pound global organisation’s that are looking for the best in adaptable vehicle technology and installation. Our philosophy is that an employee should enjoy coming to work and be able to have fun whilst providing an exceptional service.
Due to an exciting level of growth, we now have an initial 3-month contract for a Customer Service Administrator to support our operations team and customers by providing a first-class service.
**Responsibilities**:
- Accurate and timely processing of job close
- Auditing of job close to ensure correct information is input prior to processing (including kit, pricing and job notes)
- Provide exceptional admin support to our operations team and supporting other key departments when needed
- You will use ‘Salesforce’ service management system daily (training will be provided on same). This will be used to process job close procedures and billing
- Input accurate information into the job management system such as customer information, products, and job descriptions
- Work within Handsfree service level agreements
- Work towards KPIs set by management
- Understand our partners needs and requirements and build good working relationships
- Daily communication with our partners providing updates on job status and issues
- Assist with additional duties as and when necessary
**Job Requirements**:
- Strong organisational, written, communication and interpersonal skills
- Accuracy and organisation are key in this role
- Great attention to detail and accuracy
- Excellent customer service skills
- IT literate
- A friendly and professional manner with a calm and focused attitude towards workload
- Ability to work as part of a team
- Ability to work under pressure
- Ability to prioritise workload and multi-task
- Ability to work towards targets in a fast-paced environment
- Good time-management skills
- Live and deliver on our Values
**Salary & Benefits**:
- Salary - £24,500 per annum
- Hours - 08:00am-16:30pm
- Pension scheme
- Paid day off work on your birthday
- Annual Staff Awards
- Employee Assistance Programme
- Bike2Work
- Flu Vaccination
- Eye care scheme
Absolutely no agencies please - thank you
**Job Type**: Temporary contract
Contract length: 3 months
**Salary**: £24,500.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
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